L2 Support Engineer

Mumbai Suburban - India

Monthly Salary: INR 1 - 5

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

L2 Support Engineer

Resolve escalated technical issues (API errors data sync integration failures).
Work closely with product and engineering teams to debug SaaS workflows.
Manage communication gateway issues (SMS/Email/WhatsApp).
Perform root cause analysis and recommend fixes.
Train L1 engineers on new features and compliance workflows.

Requirements

L2: 25 years in Technical Support/Helpdesk roles.
Familiarity with SaaS platforms ticketing tools and CRM systems.
Strong communication skills (English Hindi/Marathi preferred).
Ability to work in rotational shifts.
Escalation Resolution Time Root Cause Fix Rate Knowledge Base Contributions

Required Skills:

o L2: 25 years in Technical Support/Helpdesk roles. Resolve escalated technical issues (API errors data sync integration failures).

Required Education:

Bachelors in IT/Computer Science or related field.

L2 Support EngineerResolve escalated technical issues (API errors data sync integration failures).Work closely with product and engineering teams to debug SaaS workflows.Manage communication gateway issues (SMS/Email/WhatsApp).Perform root cause analysis and recommend fixes.Train L1 engineers on new...