BKG Customer Service

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title:BKG - Customer Service

Company:IndusInd Bank
Location:Chennai Karapakkam
Work Mode:Work from Office (WFO)
Employment Type:Full-Time

Description

Venpa Global Technologies is seeking enthusiastic and customer-focused professionals for the role ofBKG - Customer Serviceon behalf ofIndusInd Bankin Chennai (Karapakkam).

This on-site opportunity offers the chance to work with one of Indias leading private sector banks assisting customers through video-based KYC verification and service support. The role is ideal for individuals who are fluent in both English and Hindi possess strong communication skills and are passionate about providing an exceptional customer experience.

The position offers a competitive salary package performance-based incentives and a structured career path within the banking domain.

Role Details

We are looking for a dynamic service-oriented team member to join our Contact Center team. The role involves supporting IndusInd Banks valued customers through phone calls and emails across various banking verticals. The ideal candidate should have strong communication skills a customer-first mindset and the ability to provide efficient and accurate resolutions.

Role Responsibilities:
Handle inbound calls and assist customers with their queries requests & complaints
Raise service requests/complaints in the CRM tool
Generate leads & educate customers on new products and benefits
Ensure compliance with all guidelines and processes
Identify customer issues highlight trends & suggest improvements
Meet monthly scorecard targets Quality Efficiency & Accuracy
Maintain strong knowledge of products processes & systems
Achieve assigned sales targets

Looking for candidates with excellent communication customer handling skills and a passion for service!

Specific Requirements

Experience: 0 to 5 years in customer service or related roles.
Languages: Proficiency in English and Hindi (mandatory).
Excellent communication customer handling and problem-solving skills.
Ability to multitask and maintain professionalism in a dynamic work environment.
Strong team player with adaptability and a positive attitude.
Willingness to work in Day and Evening Shifts (No night shifts).
Notice Period: Immediate to 15 days.

Compensation

Freshers: 3 LPA Performance Bonus
Experienced Candidates: Up to 5 LPA Performance Bonus

Interview Details

Type: Walk-in Interview
Time: 10:30 AM 3:00 PM
Venue: Chennai Karapakkam (IndusInd Bank Limited Door No 69 Eshwaran Kovil Street Old Mahabalipuram Road Muthamizh Nagar Karapakkam Chennai 600097).

Job Title:BKG - Customer ServiceCompany:IndusInd BankLocation:Chennai KarapakkamWork Mode:Work from Office (WFO)Employment Type:Full-TimeDescriptionVenpa Global Technologies is seeking enthusiastic and customer-focused professionals for the role ofBKG - Customer Serviceon behalf ofIndusInd Bankin C...