Customer Experience Host & Office Operations FT
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Job Location:
Huntsville, AL - USA
Hourly Salary:
USD 12 - 15
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Company: Piper and Leaf Tea Co.
Location: Laceys Spring AL
Summary - Reports to Farm Dept. Growth Manager
The Office Operations & Customer Experience Host is the energetic pulse of the Piper & Leaf Farm Division bridging the gap between our internal teams our creative projects and our varied customer base. This dynamic role combines customer success creative design and operational logistics into one central position.
The ideal candidate is a flexible problem-solver who thrives in a collaborative team environment with regular meetings and inputssomeone who can switch seamlessly from printing a marketing flyer to managing a wholesale customer phone call all while ensuring the office runs smoothly. This role ensures that every interactionwhether with a customer a team member or a vendoris handled with accuracy joy and the signature Piper & Leaf hospitality.
Key Responsibilities
Customer Success & Inside Sales
Respond promptly and professionally to incoming customer requests via phone email chat and other channels maintaining a warm and knowledgeable tone.
Manage the end-to-end order process across all sales platforms (online wholesale in-store) ensuring strict accuracy in pricing quantities and fulfillment details.
Serve as the primary liaison between customers and internal departments (Sales Fulfillment Marketing) to efficiently resolve post-purchase questions returns exchanges or shipping issues.
Support various farm coordination efforts including but not limited to fundraisers field trips tours glass orders and event bookings.
Maintain accurate and detailed records of customer interactions and order history in Shopify and CRM systems.
Creative Design & Brand Support
Produce printed materials for in-house and customer-facing use including event signage coupons product inserts letters and weekly recurring assets.
Support the custom and private label order process by preparing artwork and managing print-ready files for production.
Operate and maintain creative production equipment (printers cutters laminators) and manage the inventory of paper and design consumables.
Assist with the setup of visual displays or creative projects for farm events and brand activities.
Office Operations & Logistics
Manage the daily flow of farm communications; check and distribute mail and route correspondence or packages to the appropriate departments.
Maintain the physical workspace including inventory management of office and printing supplies and coordinating with service providers for maintenance.
Assist with the general upkeep and organization of conference rooms and common areas to ensure a professional and welcoming atmosphere.
Provide cross-departmental administrative support to the Farm Growth Manager including onboarding paperwork filing and document organization.
Financial & Data Reporting
Collect verify and compile biweekly payroll data (hours tips) from all departments with high accuracy.
Prepare payroll summaries for review and submission to the payroll processor.
Prepare bank deposits for checks and non-automated payments received through mail or drop-off.
Maintain strict confidentiality and integrity regarding all employee data HR records and financial information.
Qualifications & Characteristics
Attention to Detail: Highly organized and precise with a strong commitment to quality and consistency.
Problem-Solving: Demonstrates great problem-solving skills especially in-the-moment situations.
Teamwork & Communication: Possesses strong interpersonal skills with the ability to work easily with diverse groups. Excellent verbal and written communication is required.
Versatile Communication: Excellent verbal and written skills with the ability to adapt tone between professional administrative correspondence and warm customer hospitality.
Tech & Design Proficiency:
Proficient with Microsoft Office (Outlook Word Excel).
Preferred Basic to intermediate design proficiency required (Canva Adobe Illustrator InDesign or equivalent).
Preferred Familiarity with Shopify POS systems or similar ecommerce platforms.
Organizational Agility: Highly organized with the ability to multitask prioritize and remain calm under pressure in a busy environment.
Detail-Oriented: A stickler for accuracy in order entry payroll data and recordkeeping.
Team Mindset: A servant-hearted approach to problem-solving; willing to jump in and assist where needed to help the team succeed.
Coachability & Adaptability: A willingness to be coached and corrected with a desire for self-improvement. Able to adapt to various leadership styles and assist in multiple roles to ensure team success.
Passion & Interest: A genuine passion for great beverages and a high level of interest in learning about food business and creating a great customer experience.
Professional Conduct: Follows and demonstrates the Piper & Leaf Code of Conduct.
Requirements
Physical Demands
Bending stooping walking and standing for long periods when attending events or performing hands-on brand activities.
Ability to safely relocate up to 60 lbs. possibly requiring pushing pulling lifting or carrying.
Going up/down stairs ramps ladders and in/out of vehicles multiple times.
Usage of computer equipment POS systems and bar or brewing equipment as needed.
Frequent reaching turning and precision work related to computer tasks display setup or creative projects.
Frequent receiving and sharing of detailed information that must be remembered and accurately processed through written and verbal communication.
Occasional work around hot equipment steam loud noise or chemicals during production or event activities.
Working with and around various herbs fruits dairy products and tree nuts.
Occasional warehousing storage or event setup duties.
Driving of company vehicles when necessary.
Benefits
A competitive benefits package is available including healthcare options.
Employee discounts on Piper and Leaf merchandise and products.
Access to corporate partnership programs.
Tea is included while working and 50% Off when not working.
Required Skills:
-Must be a passionate and helpful liaison between the community and Piper & Leaf. -Must have an outgoing personality who can create and build energy around them. -Must have excellent verbal and written communication skills. -Must be able to set priorities and work under pressure. -Must be able to multi-task and work under several different leaders and styles. -Knowledge and proficiency with the company products and resources is required. -Ability to adapt quickly to change and make timely thoughtful decisions. -Able to cross train and provide daily task support as needed and available Availability -Available to work during normal business operational hours for effective communication and delivery of services. -Available to attend and participate in meetings required for position Physical Demands -Pushing pulling lifting or carrying up to 60 lbs -Ascending/descending ladders stairs & ramps -Rotation & use of the wrist/s spine & upper extremities to perform duties -Lifting/transporting hot items interacting with heated equipment steam hot wash water loud noise chemicals and other at risk conditions -Warehousing and storage environment/duties
Company Industry
IT Services and IT Consulting
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
