German Support agent
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
With teams operating across multiple countries we celebrate diversity and value what makes each individual unique. Youll be part of a supportive people-first environment that prioritises collaboration well-being and professional growthgiving you the tools to succeed and build a career with long-term opportunities.
You will be working on-site from our Durban North Coast office a dynamic and welcoming environment where teamwork innovation and customer focus come together. Youll join a close-knit community of like-minded professionals who often become friends for life.
What you will do in this role
- Take ownership of high-profile and escalated customer cases managing them from start to resolution
- Manage work orders in line with defined business SLAs
- Proactively identify and offer solutions to customer issues or concerns
- Consistently apply agreed behavioural quality and compliance standards
- Share knowledge and best practices with team members
- Communicate relevant campaign or process updates to colleagues customers and managers
- Develop and maintain strong product and campaign knowledge within the retail environment
- Ensure first contact resolution wherever possible
- Protect customer data and information security escalating issues using the correct internal processes
- Deliver excellent customer experiences at all times
- Verify and update customer information accurately
- Actively contribute to a positive and collaborative team culture
Your qualifications and experience
This German-speaking Customer Service Advisor Retail role is a great fit if you:
- Have a minimum of 6 months international call centre experience (essential)
- Have completed Grade 12
- Are able to work shifts aligned to European business hours
- Are fluent in German (spoken and written)
- Are self-motivated reliable and highly responsible
- Have strong problem-solving and customer-focused skills
Whats in it for you
We offer a competitive benefits package designed to support your lifestyle and career growth:
- Monthly salary of R20749
- Medical aid / medical insurance for the employee and up to two dependents
- Pension fund
- Subsidised transport
- Group life cover
- Employee Assistance Programme (EAP)
- Access to financial well-being sessions will-writing support and stress management resources
- Ongoing training upskilling and team-building opportunities
- An inclusive engaging and people-focused company culture
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
