Customer Development Manager

No Relocation Assistance Offered
Job Number#170426 - Midrand Gauteng South Africa

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!

Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.

Scope of Responsibility:

The Customer Development Manager is responsible for achievement of Sales targets through excellence in execution at the point of sale. They must develop and support the partnership between CP and the customer(s)/Distributors at the store and regional level by nurturing contacts and negotiating with Store Operations/in-store personnel. They provide feedback on the in-store environment which allows rapid revision of competitive tactics.

The Customer Development Manager plays an integral role in ensuring profitable growth by:

Business Development and Monitoring

• Building and managing relationships with key players in the customer(s) or channel at the regional and/or store level.
• Conducting negotiations as necessary (listings planograms displays promotion execution etc) at regional office and/or store level. They need to conduct regional/national business meetings and take control of pricing and the P&L.
• Implementing and maintaining in-store tactics developed within Category Management partnerships with the Customer(s)
• Co-ordinating special events (store-level sell-in and communication materials management in-store etc.) in co-operation with the Shopper Development Manager.
• Working with customer service to track orders troubleshoot and achieve customer service KPIs.
• Working with Logistics to plan analyse and forecast customers needs and to ensure on-time and complete delivery.
• Monitoring sales and distribution performance particularly for new products and taking timely action to drive continuous improvement.
• Monitoring competitive activity at store level recording and consolidating key activities monitoring speed and breadth of distribution and identifying competitive best practices and discussing with the BDM so that they can proactively respond with strategic/tactical refinements.
• Establishment of account co-op activity and annual promotional grids
• Regular promotional analysis to determine whether these activities are delivering positive ROIs.

In - Store Personnel Management

• Regularly visiting stores in order to identify areas of improvement
• Monitoring performance vs objectives providing continuous coaching and feedback and conducting appraisals based on data.
• Reviewing Field Sales and Merchandiser itineraries (location frequency duration vs plan) and roles to ensure optimal deployment of limited resource.
• Giving direction to in-store staff (merchandisers) and ensuring that they are trained and updated on new products promotions and merchandising objectives. Identifying training needs and developing training plans with the Team Leader.
• Working with the SDM to develop tools merchandising materials and in-store programmes for effective shelf management to induce shoppers to purchase Colgate products at shelf.
• Supervising the consistent and accurate collection of data to allow monitoring of 5P performance vs target.

In Store Compliance

• Clearly communicating in-store objectives and monitoring execution of 5P targets product availability assortment by store format shelf pricing ( regular and promoted) promotion implementation vs plan share of shelf and planograms POP placement vs plan.
• Resolving operational issues at head/regional offices or in-store

Required Qualification :

• A minimum of a Commercial Bachelors or similar degree is required Bachelors with Honours is advantageous
• A proven track record of performance with at least 4 years of increasing Marketing/Customer Marketing/Sales responsibility and strong relationships his/her with customer(s)
• Previous experience working in an FMCG Environment with Customer Experience

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Our Commitment to Inclusion
Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self is treated with respect and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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