Technical Account Manager

Job Location:

Los Angeles, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.

AI is a fundamental part of how work gets done at Symmetry. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

What we are looking for:

We need a technically sharp execution-driven professional who owns post-sale client outcomes from implementation through adoption and retention without waiting to be directed. Youll own the complete post-sale journey for enterprise clients using Symmetrys payroll compliance solutions serving as the primary technical authority for a portfolio of enterprise accounts driving API implementations and complex integrations alongside our Implementation Engineer who owns the technical build while you own project coordination client advisory and outcomes. The right person builds process where none exists and holds themselves accountable to measurable results. The ideal candidate leverages AI and automation to scale impact while maintaining deep client relationships that drive loyalty and long-term value.

This is a post-sale technical success role focused on implementation excellence adoption and retention. While youll collaborate with Account Management on growth opportunities your primary focus is ensuring clients realize maximum value from their investment.

What youll be doing:

Client Partnership & Implementation

Own and manage a dedicated enterprise client portfolio as primary technical advisor
Deliver seamless implementations from kickoff through go-live coordinating internal teams and ensuring timely deployment
Develop deep understanding of each clients goals and translate them into actionable plans with measurable results
Engage clients regularly via Zoom email phone and on-site visits to strengthen relationships and ensure alignment
Navigate ambiguous implementation scenarios independently diagnose issues own the path to resolution and escalate only when truly blocked

Adoption & Value Realization

Drive product adoption with measurable improvements in usage metrics and client health scores
Conduct technical assessments of API implementations and lead quarterly optimization sessions
Guide clients on product integrations and troubleshooting in collaboration with the Implementation Engineer
Serve as the first technical point of contact for enterprise clients during implementation and post-go-live owning technical triage and driving resolution with Implementation and Support
Educate clients on best practices to maximize value from Symmetrys solutions

Client Health & Retention

Monitor client health scores usage metrics and engagement to identify risks early and implement mitigation plans
Provide prompt professional responses to inquiries ensuring fast resolution and strong confidence
Own risk identification and mitigation planning for your portfolio; partner with Account Management on renewal execution

Operational Excellence

Identify process improvements that reduce implementation time and increase team capacity
Leverage AI tools and automation to streamline reporting communication and coordination
Maintain thorough documentation in CRM and ticketing systems
Collaborate with Sales Product Engineering and Support to resolve issues and drive continuous improvement

Experience & Requirements:

Required Background:

Bachelors degree or equivalent combination of education and experience
5 years in Client Success Technical Account Management or Implementation Management in B2B SaaS
Proven track record managing enterprise portfolios and driving retention adoption and client satisfaction
Experience project managing complex software implementations from kickoff through go-live
Technical aptitude to understand API/SDK integrations conduct assessments and troubleshoot issues independently
Track record operating in ambiguous or early-stage environments youve built process playbooks or frameworks where none existed
Demonstrated experience managing multi-threaded enterprise relationships navigating multiple stakeholders across business and technical teams simultaneously
Track record leveraging data and metrics to drive client outcomes and operational efficiency
Experience in payroll HR tech or compliance technology strongly preferred

Core Skills & Attributes:

Strong technical acumen with ability to translate capabilities into business value
Exceptional relationship-building skills to advise enterprise stakeholders on technical and business outcomes
Clear precise communication skills with ability to simplify complex technical concepts for varied audiences
Proactive ownership-driven mindset with full accountability for results
Strong analytical and critical thinking with comfort in qualitative and quantitative analysis
Strong organizational and project management skills across multiple competing priorities
Adaptable and resilient in dynamic performance-driven environments
Demonstrated ability to build and leverage AI tools that drive client outcomes and implementation success

Technology Experience:

Comprehension of API/SDK architecture RESTful APIs and integration concepts
Ability to read API documentation and guide clients through technical implementation independently
Experience with API testing tools (Postman or similar) for client troubleshooting
Proficiency with CRM systems (NetSuite Salesforce or comparable)
Experience with customer success platforms (Catalyst Gainsight ChurnZero or similar)
Working knowledge of project management and ticketing systems (Jira Asana Zendesk or comparable)
Proficiency with Google Workspace including Slides and Sheets with formulas and data analysis
Experience with virtual meeting platforms (Zoom Microsoft Teams or similar)
Experience with generative AI tools and building AI agents (ChatGPT Gemini or comparable)

Nice to Have

Project management certification (PMP CAPM Google Project Management)
API fundamentals certification (Postman Student Expert or equivalent)

Compensation Details

Our cash compensation amount for this role is targeted at $121000/yr- $149000/yr in Scottsdale. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Symmetry has a physical office space in who are based in those locations will be expected to work from the office on designated days approximately2-3 daysper week (or more depending on role).

When approved to work from a location other than the office a secure reliable and consistent internet connection is required.

Working at Symmetry

Being happy at a job goes beyond just doing the work. Where you choose to spend 40 hours a week should be a place that challenges you professionally and aligns with your personal goals and well-being. We truly love what we do and our customers love what we produce. Our family-owned and -operated business is collaborative fun and friendly. We offer the opportunity to work with all kinds of positions across the company from the CEO to support to sales and everything in between.

Recently Symmetry became part of Gusto. More than 400000 businesses use Gustos people platform to hire pay insure and support their teamfrom modern payroll and benefits to distributed work services and international contractor support to expert HR. Together Symmetry and Gusto are pushing the entire industry forward by helping growing businesses access tools and services that for so long have only been available to larger corporations.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home with us.

We are proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories consistent with applicable federal state and local law. Our company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill outthis form and a member of our team will get in touch with you.

We take security and protection of your personal information very seriously. Please review ourFraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject toGustos Applicant Privacy Notice.

About our products

Our products make sure millions of paychecks are right no matter where people live or work in the U.S. We simplify the payroll process with accurate and dependable payroll withholding tax solutions. Our clients include Fortune 500 companies like Walmart and Southwest Airlines and leading payroll service providers including ADP and Paychex. With a 95% customer retention rate our products always have to be top-of-the-line and so do our employees.

Symmetry is also the company behind the popular website which helps millions of Americans better understand their paychecks every month.

Required Experience:

Manager