AI and Digital Orchestration Director

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

AI and Digital Orchestration Director

This role opens opportunities for applicants based in Brisbane or Sydney.

The AI and Digital Orchestration Director leads strategic engagements working closely with core account teams to accelerate adoption of Genesys native AI and Experience Orchestration capabilities. This role brings deep expertise in AI powered customer experience and helps clients translate business goals into impactful AI use cases that deliver measurable outcomes.

At Genesys we are transforming the customer experience landscape with empathy innovation and intelligent orchestration that empowers organisations to drive meaningful change. Joining Genesys means becoming part of a global team that is redefining how companies engage with our customers while fostering a collaborative and inclusive culture.

What Youll Do

• Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders

• Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams

• Influence and guide deal strategy partnering closely with account executives to support territory planning pipeline creation opportunity progression and forecasting

• Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives

• Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team

• Provide hands on support for positioning presentations pricing proposals and other key materials related to Genesys AI and Experience Orchestration

• Lead customer workshops that shape AI use cases prioritisation frameworks and pilot opportunities

• Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing product customer success and professional services

• Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives

Youll Bring

• Strong subject matter expertise in AI pre sales and customer experience technology with excellent verbal and written communication skills

• Experience in sales overlay specialist or subject matter expert functions

• 10 to 12 years of experience in software cloud or AI related roles

• Proven capability in AI powered customer experience and conversational AI solutions

• Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes

• Experience coordinating and executing AI proofs of concept

• Ability to create effective territory and account strategies that support growth objectives

• Strong critical thinking problem solving and communication skills

• Effective presentation skills with the ability to serve as a compelling subject matter expert

• Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams

Desirable Skills

• Experience selling leading AI solutions for customer experience or contact centre transformation

Please note: Genesys will not accept resumes from agencies for this role.

To be eligible to apply for this role you must have work rights in Australia.

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.