Front Desk Manager on Duty, Chestnut Hill
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Job Location:
Newton, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Equinox is seeking a Front Desk Manager on Duty (MOD) to join our team. This role is ideal for a candidate who thrives in a fast-paced customer-focused environment and wants to make a significant impact in a growing and dynamic organization. As a Front Desk MOD you will be entrusted with operational responsibilities that ensure the club runs smoothly and securely during your shift.
- Act as the Manager on Duty (MOD): Serve as the primary point of contact for all front desk operations during assigned shifts.
- Keyholder Duties:
- Open and/or close the club in accordance with company standards and security protocols.
- Leadership & Team Support:
- Coach motivate and lead front desk associates to deliver exceptional service.
- Assist the Assistant General Manager (AGM) with onboarding and training staff.
- Member Experience:
- Provide the highest level of customer service to members prospective members and guests.
- Professionally greet members and guests scan membership IDs and manage account updates.
- Operational Excellence:
- Answer phones promptly and courteously.
- Maintain an organized and welcoming lobby environment.
- Respond to member inquiries and resolve issues efficiently.
- Safety & Compliance:
- Ensure adherence to all club policies health and safety standards and emergency procedures.
Qualifications :
To perform this job successfully an individual should meet the following minimum requirements and qualifications:
- Previous experience in customer service.
- Prior supervisory or keyholder experience in retail hospitality or fitness preferred.
- Reliable professional computer literate energetic and friendly.
- Strong leadership and coaching abilities.
- Excellent communication and problem-solving skills.
- Ability to multitask and remain calm under pressure.
- Passion for health fitness and/or sports.
- Must be available for opening and/or closing shifts and flexible scheduling including weekends and holidays.
- Basic computer proficiency for account management and reporting.
Additional Information :
AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:
- We offer competitive salary benefits and industry leading commission opportunities for club employees
- Complimentary Club membership
- Perks and incentives with our products and services including Personal Training Pilates Spa and Shop
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Equinox is an equal opportunity employer. For more information regarding our career opportunities please visit one of our clubs or our website at your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Eaglesoft
- Medical Receptionist
- Phone Etiquette
About Company
OUR STORYEquinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our ... View more
