Manager, Product Designer, Digital Employee Experience

Team and role: 

Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AI-driven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love co-creating using and highlighting our own products to do it. 

Ultimately we strive to make the world work better for our employees and customers. When you work in ServiceNow Digital Technology you work for them. 

About the role:

Were looking for a UX Manager to lead a team of talented designers working on ServiceNows people products HR tools and data & analytics platforms. Youll champion design excellence while creating employee experiences that transform how our 23000 ServiceNow employees use essential workplace tools. 

This role is unique: the solutions your team designs directly impact ServiceNow employees every day and help inform our customer-facing products. When we customize and improve ServiceNows platform for our own needs those insights feed back into products used by millions worldwide. 

What you get to do in this role: 

Lead and develop your team 

• Manage coach and mentor a team of 4-6 UX Designers fostering growth in craft collaboration and strategic thinking. 

• Provide regular feedback career guidance and development opportunities aligned with individual goals and team priorities. 

• Build a culture of innovation inclusivity and continuous learning. 

Drive execution excellence 

• Oversee design execution from discovery through delivery keeping experiences intuitive scalable and aligned with the Now Platform. 

• Ensure design work delivers measurable user value and business impact across people products HR systems and analytics tools. 

• Guide your team through rapid iteration distilling complex enterprise problems into clean human-centered solutions. 

• Champion design quality and consistency while encouraging innovation in new product areas. 

Shape AI-enhanced experiences 

• Drive adoption of AI design patterns making sure theyre thoughtfully integrated into workflows and deliver real value to users. 

• Help your team spot opportunities where AI can improve decision-making productivity and user experiences. 

• Collaborate with design system and platform teams to build reusable AI patterns that scale across ServiceNow. 

Build influential partnerships 

• Develop strong relationships with Technical Product Business Product and Engineering partners to align on priorities and shape product roadmaps. 

• Collaborate across Experience Design including strategy research content accessibility and design systems to deliver well-rounded solutions. 

• Act as a design advocate communicating design rationale clearly and championing user needs in cross-functional discussions. 

• Partner with data and analytics stakeholders to make sure design solutions surface insights effectively. 

Advance design practice 

• Support and inform UX strategy across your product portfolio aligning with broader Digital Technology and business objectives. 

• Promote end-to-end design thinking practices within your team and among product partners. 

• Contribute to the evolution of the Digital Technology Experience Design engagement model. 

• Work with design leadership and peers to deliver cohesive experiences across the ServiceNow employee ecosystem. 

Qualifications :

Basic qualifications:

• BA/BS degree or higher in Design Design Communication Human-Computer Interaction or equivalent combination of education and experience in other related fields 

• Experience participating in the complete product development lifecycle of web and/or software applications 

• Experience in user experience design or leading design teams in a software-first environment (start-up agency or enterprise) 

• Experience working in an agile or incremental development environment 

• Experience working with design tools such as Figma Miro or similar collaboration platforms 

Preferred qualifications:

• Experience using AI in product development or design practice whether thats working with AI-powered tools designing AI-driven features or thinking critically about AIs role in user experiences 

• 1 years of experience managing people and/or leading design teams 

• 7 years of experience in Product Design and/or Interaction Design 

• Strong relationship-building skills with a track record of influencing and advocating for design across teams 

• Passion for growing and mentoring designers 

• A portfolio that shows how you lead teams to solve complex problems with clean user-centered solutions 

• Strong skills in Interaction Design Visual Design and Information Architecture 

• Excellent communication and collaboration skills with the ability to explain design decisions and build alignment across different stakeholders 

• Experience designing for enterprise HR systems people analytics or data visualization is a plus 

• A growth mindset with initiative adaptability and a collaborative approach 

• Experience creating accessible designs that meet WCAG 2.0/2.1 AA guidelines is a plus 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time