French Speaker Customer Specialist
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
We are seeking a French-speaking Customer Service Specialist to join a fast-paced customer-centric operation in Portugal. This role plays a critical part in delivering high-quality customer experiences acting as a trusted point of contact for French-speaking markets while ensuring service excellence operational efficiency and brand consistency.
The ideal candidate combines strong communication skills with a solution-oriented mindset and thrives in an international performance-driven environment.
Key Responsibilities
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Serve as the primary point of contact for French-speaking customers via phone email and chat
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Resolve customer inquiries efficiently while maintaining high satisfaction and quality standards
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Manage complaints and escalations professionally ensuring timely and accurate resolutions
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Document interactions and outcomes in internal CRM systems with high data accuracy
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Collaborate cross-functionally with internal teams (operations QA training) to optimize customer journeys
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Consistently meet or exceed KPIs related to quality productivity and customer satisfaction
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Ensure full compliance with company policies processes and data protection standards
Candidate Profile
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Native or fluent French (C1/C2 level required)
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Good command of English (minimum B2 for internal communication and documentation)
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Previous experience in customer service contact center or customer support is preferred
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Strong interpersonal and problem-solving skills with a customer-first mindset
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Ability to work in a structured target-driven environment
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High level of professionalism reliability and adaptability
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Willingness to work on-site in Portugal (relocation support may be provided if applicable)
Whats in It for You
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Competitive salary package aligned with market standards
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Structured onboarding and continuous training programs
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Career progression opportunities within a global organization
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International multicultural work environment
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Relocation and accommodation support (subject to company policy)
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Health insurance and additional benefits from day one
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
