Housing & Wellbeing Advisor

What is great about the role

As a Housing and Wellbeing Advisor you will make a real difference every day. You will:

• Work directly with customers to empower them to improve their housing stability wellbeing and connection with appropriate services.
• Use a compassionate person-centred approach to help people overcome challenges such as home conditions financial pressures or accessing support.
• Build strong relationships with customers colleagues and partners to create positive and lasting outcomes.
• Shape and deliver projects that improve wellbeing promote healthy homes sustainable occupancies and strengthen communities.
• Be part of a team that values kindness inclusion and continuous learning.

This role offers flexibility meaningful work and the chance to support people to thrive.

Where does this role fit in

You will work within our Customer & Community team and report to the Wellbeing Manager.
You will:

• Work closely with Neighbourhood Housing Community Safety Income Repairs and other teams.
• Be a key link between customers and different services helping everyone work together smoothly.
• Partner with external organisations such as health services support agencies and community groups.

Although the role is flexible it is not home-based. You will spend most of your time in local communities and visiting customers in their homes. You are an important part of how we support customers to feel safe secure and connected.

What skills and experience do you need

Were looking for someone who has experience supporting people in housing wellbeing or community settings and who is confident building trusted relationships with individuals who may be vulnerable or facing barriers. You will need to be comfortable working with partner agencies managing a varied workload communicating with empathy and using digital tools to record information and stay organised. An understanding of trauma-informed approaches safeguarding responsibilities and the factors that impact someones ability to sustain their home is important. A good level of literacy and numeracy along with a full driving licence and access to a car for business use is required.

What are the pay and benefits

Time off and Flexibility

• Based in Cardiff with regular travel in Cardiff and surrounding Local Authorities. Meetings may be held at our Cardiff Newport or Swansea offices.
• Working days are predominately Wednesday Thursday and Friday.
• 26 days holiday (pro rata) plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
• Maternity & Adoption Leave: 20 weeks
• Paternity Leave: 3 weeks

Money and Pensions

• The exact salary is 20687 for a 22.5 hour part time permanent position
• 45p per mile for mileage allowance
• Pension Choices: Defined Contribution (DC) Scheme with matched contributions up to 10%.OrDefined Benefit (DB) 1/80^thof final salary for every year of service.
• The successful candidate will need a basic DBS check in place which we pay for.
• 3 x Life Cover linked to pension membership
• Saving scheme with competitive interest rate
• Give As You Earn scheme for tax efficient charity donations
• From 1^stApril 2026 theoptionto be either weekly or monthly paid.

Your Wellbeing

• Sick Payrising with length of service up to 6 months full pay after 4 years.
• Eyecare: Up to 100 reimbursement towards eye tests and glasses.
• Free counselling coaching wellbeing team and OH service to all colleagues
• Annual Health Check
• Health Cash Plan

Getting Around

• Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility)
• Cycle to Work Scheme

Your Development

• Continuous professional training and development
• Leadership development programmes
• Professional memberships needed for your role are reimbursed
• Career coaching
• Support with funding and time for qualifications

Perks & Recognition

• Long Service Awards
• Blue Light Card Eligibility giving discounts at 15000 brands.
• Colleague Discount platform.

FREDIE

At Pobl Group we are guided in all that we do by a group of principles that we call FREDIE these are: Fairness Respect Equality Diversity Inclusion Engagement. This means that whatever your background you will have an equal opportunity at Pobl Group and we encourage you to apply now.

How do you apply

If you have the skills experience and enthusiasm required to be our next difference maker please follow the prompts to apply now. We just need an up-to-date CV short/ focused cover letter along with a few contact details so that we can get back in touch with you.

Please note: Due to the Christmas break interviews will be scheduled after the holidays. Interview invitations will be sent during the week commencing 15th December.

Interviews will take place on 7th January at our Cardiff office.

The process will include:

• A competency-based interview
• A customer and colleague engagement session

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process please contact or

Who are Pobl group

Pobl Group is one of Wales largest not-for-profit housing and care organisations providing safe homes personalised support and vibrant communities where people can 2024 we merged with Linc combining our shared values and strengths to deliver even better services and create greater opportunities across Wales. Together we are committed to being compassionate inclusive and focused on making a positive difference every day.