Housing Warden Mobile Responder
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
4 Months Contract with a Local Authority
28hrs / week
18.30 / hr
Summary
Responsibilities
- Respond to emergency and priority calls from vulnerable and elderly customers.
- Collaborate with colleagues and other service areas to ensure high call resolution and customer satisfaction.
- Provide practical help care or support as needed and report actions to the Control Centre.
- Handle sensitive and emergency situations effectively coordinating with next of kin care agencies or emergency services.
- Maintain accurate records of customer visits following alarm calls or routine checks.
- Visit homes of individuals who have triggered alarm calls and address any equipment issues.
- Conduct routine visits to Sheltered Housing schemes in the absence of the Scheme Manager.
- Program and test alarm units and pendants installing equipment as necessary.
- Utilize current and emerging technology to enhance customer contact services.
- Ensure the safekeeping of fuel cards and equipment maintaining vehicle logs.
- Attend training sessions and meetings providing cover for Control Centre operations when needed.
- Assist in training colleagues and mentoring new starters.
- Work independently including night shifts following lone working procedures.
Requirements
- Ability to listen empathetically and communicate clearly with customers and colleagues.
- Experience in responding to emergency situations and providing customer-focused service.
- Proficiency in using technology including mobile devices and IT systems.
- Ability to work as part of a team and independently showing initiative and adaptability.
- Educated to GCSE standard or equivalent with a focus on Mathematics and English.
- Ability to understand speak and write Welsh is desirable.
- Willingness to work unsocial hours including evenings weekends and bank holidays.
- Subject to a Disclosure & Barring Service Enhanced Check.
- Commitment to equality health and safety and safeguarding policies.
- Support the Councils efforts to reduce carbon emissions and deliver climate-resilient services.
Required Skills:
Key Knowledge: Awareness of housing legislation homelessness and housing management. Understanding of the housing and support needs of homeless individuals and tenants. Knowledge of services available to assist those moving from temporary accommodation. Relevant Experience: Experience working with diverse and vulnerable clientele in housing-related environments. Ability to work independently and within a team managing a personal caseload. Experience in high-pressure environments providing quality service. Skilled in negotiation and resolution on behalf of clients. Proficiency in producing high-quality written communications. Experience using IT systems for caseload management and service improvement. Qualification: Educated to degree level or equivalent experience.
Company Industry
IT Services and IT Consulting
Key Skills
- Arabic Speaking
- Marketing & Promotions
- Access Control System
- Apache Tomcat
- BI
- Back Office
