Security Supervisor

COVID 19 On-Campus Requirements

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.

About Queens University

Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

The mandate of Campus Security and Emergency Services (CSES) is to promote a safe and welcoming environment that recognizes and is respectful of the diverse nature of the Queens University Community.

Reporting to the Managers CSES the Security Supervisor (Supervisor) is responsible for the safety and security of university faculty staff students and visitors and to protect university property. The Supervisor implements the policies and procedures of the universitys security program and maintains compliance with all applicable regulations and laws to ensure the safety of the campus.

The Supervisor is responsible for the direct supervision of all on duty Security Practitioners (Practitioners) Patrollers and Emergency Report Centre (ERC) operators and to provide guidance and direction to other university staff and students as required. Being primarily an investigative arm of CSES they conduct thorough investigations ensuring statements are obtained from witnesses and victims evidence collected with the victims interests and protection at the forefront.

Committed to equity diversity and inclusion and in a collaborative team environment the Supervisor interacts with students faculty staff visitors and community partners providing holistic security for the university. This is accomplished by being involved with internal and external Committees and positively engaging the campus community by attending events and performing foot patrols. Furthermore the Supervisors provide risk and safety recommendations which may include Crime Prevention through Environmental Design (CPTED) evaluations or other risk assessments to students faculty staff and visitors to the university during daily routines and investigations.

Providing an essential service to the university community on a 7/24/365 basis the Supervisor will work rotating shifts and irregular overtime sometimes at short notice including covering for staff who are sick or in response to emergency situations.

Job Description

KEY RESPONSIBILITIES:
Perform work in accordance with the provisions of the Private Security and Investigative Services Act and regulations.
Provide orientation and on-the-job training to Practitioners Patrollers and (ERC) operators. Provides coaching and feedback on work quality issues providing related day-to-day supervision. Escalates unresolved performance and/or disciplinary matters to management.
Provide input on work performance of Practitioners and Patrollers to management staff.
Assist with establishing performance standards reviewing and evaluating performance and
conducting formal performance reviews.
Assist the Managers in the hiring of Practitioners and Patrollers by participating in screening
and interviewing job candidates and providing input into staff selection to the Director CSES
(Director).
Assist the Managers with maintaining adequate staffing levels for all shifts while ensuring the
security needs of the university are met including special events.
Foster a productive harmonious team environment by holding daily briefings with
Practitioners Patrollers and ERC operators during their shift.
Act as the universitys representative in a supervisory capacity for all on duty staff and
contract security members performing routine assignments or assigned to special events on
campus.
Provide guidance to the Practitioners Patrollers and contract security; attends incidents when
required to ensure a professional security response to incidents. Communicates with CSEC
staff through the use of the radio system or in person.
Assist the Manager Security Operations in the development and execution of operational
plans. Supervises major university events including but not limited to Orientation Week
Homecoming Christmas Shutdown St. Patricks Day and expected or unplanned
demonstrations.
In emergencies coordinate all available resources including contract security to ensure the
safety of students faculty staff and visitors to the university until relieved by a higher
authority/official as identified by the universitys Emergency Management Plan (ie. an
Incident Commander).
Foster a culture of campus community engagement through positive interaction with the
university community by engaging and supervising Practitioners and Patrollers attendance at
community events and conducting community patrols.
Maintain investigative excellence by conducting thorough investigations and ensuring
Practitioners and Patrollers accurately document within their reports all relevant facts
required. This is accomplished by collecting statements and evidence which may be referred
to the police providing on-site assistance to victims and referring them to the appropriate
agency for post-trauma care.
Understanding the importance of human rights where appropriate Supervisors make
referrals to the universitys Human Rights Office.
Respond or supervise the Practitioners and Patrollers responding to all incidents on campus
including alarms (fire intrusion environmental mechanical etc.) criminal incidents (violence
assault sexual assault trespass theft etc.) emergencies and mental health crises and
provide assistance to responding agencies (fire police ambulance) to resolve mitigate or
diffuse a situation.
Investigate to conclusion all incidents and update through the CSES records management
system.
Conduct or coordinate with the Practitioners and Patrollers personal safety escorts for
members of the university community on campus and authorizes entry and access to
university buildings offices labs etc. when circumstances are warranted.
Act as the universitys representative attending provincial federal municipal court or the
universitys tribunals and providing evidence regarding the legal prosecution of incidents that
occurred on university property.
Conduct ongoing risk and safety audits in response to complaints and provide input to new
building designs on campus.
Act as CSES committee leads for various internal and external committees as assigned by the
Director.
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Participate in speaking engagements to groups at the university.
Perform the duties of the ERC operator when required.
Undertakes other duties in support of the department as required by the Director or Managers.

REQUIRED QUALIFICATIONS:
Post-secondary education in security and/or law enforcement or equivalent combined with 5
years of related experience in a security supervisor role preferably in a university or
institutional environment.
Current Private Security & Investigative Services Branch Security Guard Licence with the
Ontario Ministry of the Solicitor General and in good standing.
Must be familiar with and able to enforce the provisions of the Criminal Code of Canada the
Trespass to Property Act the Youth Criminal Justice Act the Liquor Licence Act and the
Queens University Student Code of Conduct.
Understanding of non-discriminating practices and issues of equity and diversity such as
accessibility faith requirements gender identity and cultural differences.
Knowledge and experience collecting information evidence and concisely documenting the
facts in reports understanding the information may be required of judicial hearings in
provincial federal municipal and university tribunals.
Knowledge of the university campus organizational structure and procedures would be
considered an asset.
Demonstrated experience in developing and providing training to adults would be considered
an asset.
Knowledge and experience with two-way radio systems fire alarm procedures and intrusion
detection systems would be considered an asset.
Training in emergency management/preparedness Critical Incident Stress Management and
Mental Health training would be considered an asset.
Possess a valid Class G Ontario Drivers Licence.
Certified in First Aid and CPR.
Satisfactory Criminal Record Check and Vulnerable Sector Check.
Consideration may be given to an equivalent combination of education and experience.

SPECIAL SKILLS:
Demonstrated successful experience in a highly visible fast-paced environment requiring a
high level of professionalism and quick appropriate decision-making skills.
Ability to work effectively and respectfully in a socially and culturally diverse community.
Excellent communication skills (verbal and written).
Strong leadership interpersonal skills and a positive attitude while conducting themselves in
a pleasant responsive professional manner.
Ability to analyze problems compile synthesize and interpret data with the ability to pay
attention to detail to resolve issues.
Self-motivated results-oriented and capable of functioning independently or within a team
environment subject to multiple priorities and deadlines; flexibility initiative and
resourcefulness to work independently at a high level.
Ability to maintain composure dealing with incidents multiple priorities and in emergencies
to effectively resolve the situation.
Possess good judgment and common sense and be able to de-escalate confrontational
situations with students faculty staff and visitors to campus.
Able to immediately consider strategies to resolve incidents effectively in a wide variety of
situations some involving physical danger to the Supervisor or others.
Ability to use discretion and good judgment in dealing with sensitive or confidential information including the ability to discern when sensitive issues should be referred to the Managers or the Director.
Ability to adhere to strict confidentiality.
Proficiency in the use of computers including word processing spreadsheet and other software application programs.
Ability to work rotating shifts and irregular overtime sometimes at short notice including covering for staff who are sick or in response to emergency situations at the university.

DECISION MAKING:
Determine how to handle security-related incidents that could involve life threatening situations without on-site direction from superiors.
Coordinate and determine the appropriate type and level of response to an emergency situation that arises including response by police fire ambulance university First Aid Physical Plant Services Environmental Health & Safety and Information Technology Services.
Determine when an incident requires the Managers or Director to be notified.
Determine whether or not to grant access to faculty staff students and visitors to university facilities.
Determine the appropriate content and distribution of CSES reports and which incidents can be resolved immediately or if they need to be referred to other departmental staff for follow-up.
Assess the suitability of job candidates and recommends the most appropriate person to hire for full time and part time Security Practitioner roles.
Analyze security incident data and directs Practitioners and Patrollers to attend and monitor areas for unauthorized activities.
Research and make recommendations regarding CSES procedures community engagement and equipment purchases to the Managers and Director; help implement change.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queens is strongly committed to employment equity diversity and inclusion in the workplace and encourages applications from Black racialized persons Indigenous people women persons with disabilities and 2SLGBTQI accordance with Canadian Immigration requirements priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .