Application Packaging
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Technology Support Engineer you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability creating and implementing Requests for Change and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze issues and contribute to their resolution fostering a culture of continuous improvement and operational excellence.
Roles & Responsibilities:
Additional Information:
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate training sessions for junior team members to enhance their skills and knowledge.
- Monitor and report on team performance metrics to identify areas for improvement.
- Must To Have Skills: Proficiency in Application Packaging.
- Strong understanding of incident management processes and tools.
- Experience with change management and Request for Change processes.
- Ability to analyze and troubleshoot complex technical issues.
- Familiarity with knowledge management systems and documentation practices.
Additional Information:
- The candidate should have minimum 5 years of experience in Application Packaging.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
Key Skills
- Corporate Banking
- Graphics Design
- C
- Council
- Customer
