Client Payments Support Specialist (Remote)
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
We are looking for a dedicated Client Payments Support Specialist to join our Payment Operations this role you will be responsible for managing and processing client payment requests while ensuring accuracy compliance and adherence to internal policies. You will also support our Contact Centre by helping clients providers and funding organisations resolve payment issues quickly to maintain smooth and uninterrupted service delivery.
This position encompasses a range of payment support functions including customer assistance finance administration accounts receivable tasks payment allocation and the daily operational duties required to monitor and manage client payment instructions. You will also play a key role in completing bank reconciliations and maintaining accurate financial records.
Key Responsibilities
Process and manage incoming communications related to payments invoicing and account enquiries.
Build and maintain strong relationships with clients providers and internal stakeholders.
Ensure all incoming funds are processed accurately and in a timely manner.
Update and maintain client information and financial records with precision.
Provide cross-functional assistance to the broader Finance team as required.
Allocate and reconcile payments ensuring they match customer invoices across multiple payment platforms.
Perform daily bank reconciliations and promptly investigate and resolve discrepancies.
Process direct debits and other banking transactions efficiently.
Assist customers with complex or escalated payment issues providing clear empathetic and solution-focused support via email and phone.
Skills Knowledge & Experience
Strong analytical and problem-solving abilities.
Intermediate Excel skills (advantageous).
Ability to manage escalations with professionalism and empathy.
Excellent communication and customer service skills.
Strong relationship-building capabilities with both clients and colleagues.
Ability to multitask work under pressure and meet daily and long-term deadlines.
Self-motivated and able to work independently in a remote environment.
Job Type
Part-Time Remote
Compensation
Biweekly salary of $750 AUD
Based on an average of 20 hours of work per fortnight
Performance-based bonuses may be offered based on quality accuracy and consistency of work
Benefits
Benefits
Flexible remote working environment.
Opportunities for professional development and career growth.
Access to training and company resources.
Performance-based rewards and incentives.
How to Apply
Required Skills:
Requirements Must currently reside in Australia High school diploma (or equivalent) Basic computer literacy and typing skills Familiarity with Excel Google Sheets and scheduling tools (preferred) Reliable internet connection and home workspace Able to commit to 20 hours per week with flexible scheduling
Company Industry
IT Services and IT Consulting
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
