Head of Product Onboarding KYX

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK India Germany and France. Using advanced technology all solutions are designed with SMEs in mind. With quick onboarding low fees and innovative features we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts:

• Tide is available for UK Indian German and French SMEs
• Over 1.6 million members: 800000 UK and 800000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - were diversity champions!
• We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi India

ABOUT THE TEAM

Our mission is to enable seamless secure and efficient business operations by ensuring every business individual and vendor engaging with Tide is onboarded and managed in a compliant risk-mitigated and cost-optimised manner. We leverage automation and strategic oversight to enhance security transparency and efficiency across all KYX (Know Your Customer/Business) processes while delivering an exceptional member experience. Our vision is to create a frictionless scalable and member-centric environment where every interaction with Tide is trusted streamlined and backed by cutting-edge compliance frameworks.

The Onboarding KYX team is the gatekeeper of the Tide platform responsible for secure login and credentials KYC/KYB verification and applying ML models to mitigate financial crime risk. As a platform team we support Tides go-to-market plans balancing compliance and member experience while optimising the cost of KYX per member.

ABOUT THE ROLE

We are looking for an exceptional Head of Product Onboarding KYX to lead the strategy and execution for Tides onboarding identity verification (KYC/KYB) credential setup and login experiences. This critical role sits at the intersection of user experience scalable architecture unit economics and risk management.

You will define how new members are verified and set up to join Tide ensuring the journey is seamless secure compliant and cost-effective. As a senior leader you will manage high-performing product managers influence internal CXOs and key stakeholders and build strong relationships with external vendors to deliver at global scale.

As Head of Product you will:

• Own the strategy and roadmap for onboarding identity verification and access management optimising current solutions while innovating new approaches.
• Partner with engineering leaders to design secure scalable and resilient systems for the Onboarding & KYX domain.
• Lead and mentor a team of 23 product managers fostering a culture of impact data-driven decisions and continuous improvement.
• Communicate product vision priorities and progress to senior leadership securing alignment and resources.
• Build and manage relationships with third-party providers ensuring regulatory compliance performance and commercial efficiency.
• Design onboarding and access experiences that scale across Tides markets (UK India Germany) adapting to regulatory platform and user differences.

WHAT WE ARE LOOKING FOR

• 10 years in product management with 3 years in a senior leadership role (Head/Director level) within FinTech financial services or high-growth tech.
• Deep experience in Onboarding KYC/KYB Fraud Prevention or Access Management with the ability to navigate both regulatory and technical complexity.
• Strong understanding of product architecture and scalability able to bridge business priorities with engineering trade-offs.
• Proven ability to manage coach and inspire product managers and cross-functional teams to deliver at pace.
• Skilled in managing complex vendor relationships from negotiation and integration through to ongoing optimisation.
• Passionate about building intuitive secure and frictionless end-to-end experiences for diverse users.
• Confident in defining metrics interpreting quantitative and qualitative insights and adjusting strategy accordingly.

WHAT YOULL GET IN RETURN

Our location-specific employee benefits are designed to cater to the unique needs of Tideans:

• Competitive Compensation - Competitive salary and share options.
• Time Off Generous annual leave on top of bank holidays.
• Parental Leave Paid maternity paternity and adoption leave to support your family journey.
• Sabbatical Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover Comprehensive accidental and life insurance protection.
• Mental Wellbeing Access to therapy sessions courses meditations and workshops.
• Volunteering & Development Days Paid days annually for volunteering or personal growth.
• Learning & Development Annual budget for books courses coaching and more.
• WOO (Work Outside the Office) Work from abroad for up to 90 days annually.
• Home Office Setup Contribution towards setting up your home office.
• Laptop Ownership Keep your old laptop and get a new one when its time for a replacement.
• Snacks & Meals Office perks with snacks coffee tea and lunch (location dependent).

TIDEAN WAYS OF WORKING

At Tide we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building where we encourage regular in-person gatherings to foster a strong sense of community. #LI-AC1 #LI-Hybrid

TIDE IS A PLACE FOR EVERYONE

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

• Tide doesnotcharge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on ourCareers Pageand applications should be submitted through this channel.
• Communication from Tide will only come from an official@tide.coemail address.
• Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at
Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process.

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.

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