Director, Customer Relationship Engagement

San Jose, CA - USA

Yearly Salary: $ 153600 - 319600

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

The Sales Strategy Operations and Enablement (SOE) organization is the established engine that runs Adobes Enterprise Field organization enabling predictable revenue growth and maximizing sales team productivity. This is a global team of over 500 professionals across critical areas including go-to-market (GTM) strategy sales operations enablement compensation and systems management.

The Director Customer Relationship Engagement will serve as a strategic partner to the Chief Revenue Officer (CRO) to elevate the quality consistency and impact of executive-level customer interactions. This role owns the end-to-end process of customer meeting prioritization preparation execution and follow-up ensuring every engagement drives clarity action and long-term relationship value. Role reports to the VP Global Sales Operations.

Key Responsibilities

Establish and manage standardized meeting request process to include customer criteria to validate and prioritize requests.
Prepare the CRO for customer engagements by developing concise insight-rich briefs on each account including business context relationship history opportunity landscape and next-step recommendations representing both DX and DME activity.
Coordinate meeting logistics (agendas prep calls pre-reads attendee alignment) in collaboration with account teams executive assistants and sales leadership.
Collaborate with the CEC team and account team to prepare CRO for CECs to include speaking notes and presentations.
Partner with account team to capture and manage follow-up actions post-meeting ensuring ownership accountability and timely updates.
Synthesize insights from customer meetings to identify trends opportunities and risks feeding them into strategic reviews and operational action plans and consolidating into a Trip Report to be messaged to the field.
Develop and maintain executive-ready materials (standard briefing docs follow-up summaries dashboards) that enable efficient preparation and closed-loop communication.
Partner cross-functionally with Marketing Customer Success and Product to ensure alignment on key customer narratives and initiatives.
Champion a premium customer experience by ensuring every CRO touchpoint reinforces trust clarity and Adobes strategic value proposition.
Ensure customer sponsor programs are working effectively focused on the right accounts and engage the CRO effectively.
Manage CRO customer and partner relationship book to ensure ongoing connectivity.
Partners with VP SOE to ensure CRO time applied for maximum impact.

Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets. The U.S. pay range for this positionis $$319600 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge skillsand experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .

Required Experience:

Director

Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos...