Customer Support Associate CST
Share
Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us:
Paytm is Indias leading digital payments and financial services company which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet Paytm UPI Paytm Payments Bank Netbanking Paytm FASTag and Paytm Postpaid - Buy Now Pay Later. To merchants Paytm offers acquiring devices like Soundbox EDC QR and Payment Gateway where payment aggregation is done through PPI and also other banks financial instruments. To further enhance merchants business Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage the company then offers credit services such as merchant loans personal loans and BNPL sourced by its financial partners.
About the Role
Respond to customer inquiries concerns and complaints
Provide accurate and timely information about products services policies and procedures.
Ability to work with internal teams to resolve customer queries
Compose thoughtful and accurate messages or customize prepared
Responses to suit the requirement for a specific case resolve customer issues and complaints effectively striving for first contact resolution (FCR).
Document customer interactions and maintain accurate records in the system.
Collaborate with other departments such as product business spoc to address customer needs.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
Paytm started the Digital Revolution in India. And we went on to become Indiaâs leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their s ... View more
