Senior IT Infrastructure Operations Project Manager

Application deadline: December 11 2025

Join the EDC Team!

At EDC we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets reduce risks all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position:Senior IT Infrastructure Operations Project Manager

Employment Type:Permanent

Compensation Details:

Project Manager 18: Salaries typically range from $94664 to $126219 annually based on qualifications and experiences plus a performance-based incentive.

Location:

Export Development Canada operates in a hybrid work environment currently requiring employees to work in the office 2 days per week. (subject to change)

This role can be performed from EDCs headquarters in Ottawa or from one of our Community Hubs located in Toronto Mississauga Montreal Laval Brossard Vancouver Calgary Edmonton or Halifax.

Relocation assistance is available for eligible candidates.

About EDC:

At Export Development Canada (EDC) we empower Canadian businesses to succeed globally. As a financial Crown corporation we offer innovative financial solutions and expert insights to help businesses explore new markets mitigate risks and achieve growth.

Why Join EDC

Comprehensive Benefits: EDC offers a competitive compensation & benefits package work-life balance & the opportunity to help make Canada and the world better through trade.

Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options 3 to 4 weeks paid vacation a corporate closure period summer early Fridays & no meeting Fridays.

Professional Development: Take advantage of our continuous learning opportunities including training programs workshops and language training.

Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas strengths & backgrounds to succeed.

Wellness Programs: Access to wellness initiatives mental health support and fitness programs to keep you healthy and happy.

Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

Team and Job Overview:

The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:

Define execute and sustain the integrated technology target state target data model and technology operations required to enable EDCs 2030 business transformation.

Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.

Keep pace with industry trends and emerging technologies ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.

Lead and ensure integrated digital data infrastructure and cybersecurity implementations to create excellent customer user and employee experiences.

The Technology Operations Services - Business & Portfolio Management team is seeking a highly skilled and motivated Senior IT Infrastructure Operations Project Manager to join our team. The successful candidate will be responsible for planning executing and finalizing technology projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. The role will also define the projects objectives and oversee quality control throughout its life cycle.

The core elements of the job are about organizing people and time resources and seeing the project through from inception to completion. Project managers have ultimate responsibility for meeting the businesses or clients needs.

What you will be doing:

Identify potential project risks and develop mitigation strategies to ensure project success.

Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases from initial development through implementation.

Communicate project expectations to team members and stakeholders in a timely and clear fashion. Liaise with project stakeholders on an ongoing basis.

Develop schedules and methods for measuring results.

Identify and manage project dependencies and critical path ensuring that resources are allocated efficiently and effectively.

Guide and perform strategic analysis for the project.

Identify and manage project dependencies and critical path ensuring that resources are allocated efficiently and effectively.

Organize and manage all phases of the project to ensure on-time completion.

Ensure that all projects are delivered on-time within scope and within budget.

Conduct project post-mortems and create recommendations reports to identify successful and unsuccessful project elements.

Assembling and coordinating project team members; assigning individual responsibilities.

Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products.

Planning and overseeing the preparation and dissemination of project communications.

What we are looking for:

Undergraduate Degree in Computer Science Information Technology or a related field.

Minimum of 7 years experience in project management with a focus on technology projects.

Strong proficiency in:

o Resource planning Scheduling requirements gathering Process improvements.

o Agile/Scrum.

o Confident decision making.

o Design and development.

o Project management methodologies and tools.

o Project management software (e.g. Microsoft Project ADO ServiceNow platform).

Proven ability to manage multiple projects simultaneously.

Strong attention to detail and commitment to quality.

Excellent verbal and written communication critical and strategic thinking time management priority planning and interpersonal skills.

Strong communication skills with stakeholder management.

High level of initiative and ownership.

Ability to adapt in a fast-paced evolving environment.

Collaborative mindset with a problem-solving attitude.

What will make you stand out:

Experience with End-User Computing Provisioning and their management platforms.

Familiarity with Windows/Mac Operating Systems iOS/iPadOS Intune Microsoft Endpoint Manager Azure Virtual Desktop and Window 365 Cloud PC.

Knowledge of Telephony & Fax VoIP Teams Calling Fax Gateway Meeting Room & Collaboration technologies Digital Employee Experience and ITSM/ServiceNow Processes.

Understanding of Microsoft 365 including Tenant Management M365 Apps for Business MS Exchange and Exchange Online SharePoint Online One Drive for Business Microsoft Power Platform and Microsoft Copilot for M365.

Bilingual in both official languages (English and French).

Eligibility:

EDC is dedicated to Fair Employment Practices. Applicants must be Canadian citizens or hold valid permanent residency cards at the time of application. Preference will be given to candidates who are legally able to work in Canada (Canadian Citizens or Permanent Residents). Candidates must also meet the government security screening requirements.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference This is your chance to join a dynamic growing team and leave your mark on our organization development finance and the world.

Apply today!

Want to learn more about EDC Check our website here

EDCs Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures backgrounds and abilities. At EDC we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow develop succeed and be their truest selves.

We actively encourage applications from women Indigenous peoples visible minorities persons with disabilities and members of the 2SLGBTQI community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants interest in a career at EDC; however only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process so please do not hesitate to contact us directly for any accommodation requests at . We are here to support you every step of the way.