Change & Adoption Manager

• Play a key role in shaping strategic initiatives that enhance customer experience and deliver measurable business benefits. 
• Own the full lifecycle of change managementfrom planning and communications to hypercare and continuous adoptionmaking a lasting impact on organisational capability.  
• Permanent role based at our Mascot Campus 

Weve always been pioneers and were proud to see that spirit in our people today. Our resilience has helped us through good and tough times and it still drives us to keep pushing the challenging expectations today.  

Join our team as a Change & Adoption Manager and play a pivotal role in driving successful transformation across the Customer Care & Recovery this dynamic position youll design and execute comprehensive change management and adoption strategies that deliver exceptional customer outcomes enhance employee engagement and maximise business benefits. Working closely with project teams and stakeholders at all levels youll assess change impacts develop tailored plans and ensure readiness across the dimensions of people systems and processes. 

Your focus will be on meticulous planning before go-live including robust stakeholder engagement targeted communications and effective training programs. Post-implementation youll lead hypercare support monitor adoption metrics and address barriers to sustained change. Leveraging data-driven insights and continuous feedback youll refine strategies to embed change and deliver long-term value.  

Youll have  

• Minimum 8 years experience in a project environment with proven delivery of key change initiatives.  
• Tertiary qualifications in Business Management Change Management or equivalent industry experience.  
• Deep knowledge of change management frameworks and methodologies.  
• Strong project and program management skills with the ability to manage multiple priorities.  
• Exceptional stakeholder engagement and influencing skills with a track record of building trust at all levels.  
• Outstanding written and verbal communication skills including experience creating targeted training and communications.  
• Strong analytical and problem-solving abilities with capability to interpret data and feedback to refine strategies.  
• Experience in hypercare and post-go-live support including facilitating workshops and coaching leaders. 

Why Qantas  

Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships. 
• Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story get in touch today. 

Applications close Sunday 14th December 

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship. 

Remote Work :

No

Employment Type :

Full-time