Starlite-General Manager

About the Beacon Grand

The Beacon Grand is a quintessential San Francisco hotel symbolizing progressive thinking while also celebrating its storied heritage. Launched during the Prohibition Era as the Sir Francis Drake the fully-renovated hotel offers todays travelers a new way to visit San Francisco. Its 418 rooms and thoughtful shared spaces bring modern design to life with restored architectural details. Guests are looked after by the hotels novel Social Hosts who create a warm convivial atmosphere as they facilitate stays that are personally-tailored unique and full of discovery. Inside visitors and locals mix and mingle in the communal living room and lively gathering spot Beacon Lounge and the iconic Starlite (coming early 2024). With everything from walkable shops and restaurants to cable cars outside the front door the central and connected Union Square location is the perfect home base for exploring San Francisco.

Starlite is seeking a General Manager to work closely with our leadership team and valued partners in shaping the next chapter of our legacy.

Position Summary

The General Manager (GM) of Starlite Lounge is responsible for overall venue leadership and performance setting the vision for a high-energy hospitality-forward lounge in the heart of Union Square. This role oversees day-to-day operations financial performance team leadership and guest experience while actively marketing Starlite engaging the local community and identifying new revenue opportunities. The GM serves as the primary ambassador of Starlites brand and standards ensuring an elevated yet unpretentious cocktail and dining experience for both locals and visitors.

Essential Duties and Responsibilities

• Create and maintain a welcoming dynamic atmosphere where guests feel seen valued and entertained.
• Lead all aspects of lounge operations including service standards staffing levels scheduling coverage and quality control.
• Recruit hire train mentor and coach team members; track training and development to support a top-tier cocktail and service program.
• Act as primary point of contact for VIPs investors hotel leadership and visiting industry professionals.
• Champion a culture of hospitality developing creative touches and experiences for VIPs and special guests.
• Collaborate with chef and bar leadership to refine menus service flow and overall guest experience.
• Ensure adherence to all health safety legal and company policies; maintain cleanliness timeliness and consistency across operations.
• Drive financial performance: oversee budgets revenue generation cost control and P&L for Starlites food and beverage operations.
• Develop and execute short- and long-term operational and financial plans aligned with overall hotel objectives.
• Partner with Beacon Grand sales marketing and leadership teams to support hotel-wide initiatives and group business.
• Build and maintain strong team culture through coaching recognition and accountability.
• Enhance communication systems to capture and act on guest feedback service issues and operational needs.
• Perform other related duties as assigned by senior leadership.

Qualifications

• Strong verbal and written communication skills; able to listen actively and translate feedback into action.
• High emotional maturity and the ability to connect and communicate effectively with diverse personalities.
• Excellent interpersonal and negotiation skills; effective in a team-driven collaborative environment.
• Strong organizational skills and meticulous attention to detail.
• Excellent time management with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Demonstrated supervisory and leadership abilities.
• Ability to adapt to changing business needs and support employees through change.
• Ability to prioritize tasks and delegate effectively.
• Working knowledge of Excel and scheduling software.
• Proficiency with POS and reservation systems.
• Experience with Craftable and/or BirchStreet is a plus.
• Warm personable and genuinely passionate about hospitality.
• A hands-on lead from the front operator who is highly visible on the floor.
• Possesses a strong sense of ownership; proactively identifies and resolves operational gaps.
• Appreciative of cocktail culture and committed to the resurgence of San Francisco nightlife and personal professional development.

Education and Experience

• High school diploma or equivalent required; additional education in hospitality business or a related field is a plus.
• Minimum of three (3) years of food & beverage management experience required.
• Lifestyle or luxury hotel experience required; opening experience strongly preferred.
• Prior experience in the California/San Francisco market preferred.

Physical Requirements

• Regularly required to stand walk talk hear bend push and pull.
• Frequent use of hands to handle or feel objects tools or controls; operate telephones and POS systems.
• Ability to work extended hours including evenings weekends and holidays based on business needs.
• Medium work: ability to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently or constantly to lift carry push pull or move objects.

Compensation:

Salary $110000 - $120000 per year

Company Benefits:

• Generous Paid Time Off plan up to Five Weeks per Year
• Part-time Employees are also eligible for PTO
• Medical / Dental / Vision Insurance after 30 days of Service
• 401(k) Retirement Plan with Company Match
• Hotel Travel Programs
• Local Retailers Discount
• Pre-Tax Commuter Benefit
• Company Paid Basic Life Insurance and Accidental Death & Dismemberment
• Voluntary Short-Term Disability (STD) and Long-Term Disability (LTD)
• Voluntary Supplemental Life Insurance and Accidental Death & Dismemberment
• Voluntary Critical Illness Accident Insurance and Hospital Indemnity

EOE: Northview Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal state or local laws