Client Service & Ops Spec
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
JOB FUNCTIONS
- Prepare documentation dock receipts bills of lading export declarations.
- File SEDs (Shippers Export Declarations)
- Track and trace cargo as necessary to insure proper movement and delivery.
- Provide accounting department with proper and correct billing information.
- Communicate with clients regarding disposition of Freight (i.e. tracking & tracing routing & dispatching and rate quotations).
- Communicate with vendors/suppliers regarding shipment dispatch routing pricing and rates.
- Communicate & correspond with other Company branches and agents for client satisfaction and ensure excellent service execution.
- Seek the most profitable mode of shipment yet meet clients requirement for the movement of freight.
- Other duties as assigned.
PHYSICAL REQUIREMENTS
Position may require extended periods of sitting computer use standing and walking. Some light lifting may be required in some instances
OTHER SKILLS/ABILITIES
- Knowledge of the Import/Export industry preferred.
- Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.
- The ability to work in a fast-paced environment.
- Must be career-oriented hard-working quick learner and have excellent recall for past events/situations/numbers.
- Strong knowledge of personal computers Education and Experience
- Able to be proactive in providing quality client service and to handle pressure and responsibility in a fast pace environment in a timely and affective manner.
- Good client service skill and ability to handle dual tasks.
EDUCATION AND EXPERIENCE
- High School Diploma or GED required.
- Two to three years related experience
- At least one year industry experience preferred.
CERTIFICATIONS AND LICENSES
- Professional certification may be required in some areas.
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Crane Worldwide Logistics provides top-class logistics solutions. Whether you're looking for Supply Chain Management, Freight Forwarding, Air Freight, Ocean Freight (FCL & LCL), Rail Freight, Trucking, Shipping, Warehousing, or Customs Brokerage, we are your nearby 3PL provider. Get a ... View more
