Customer Service Associate

Job Description

Agilent Technologies is seeking a dynamic and detail-orientedCustomer Service Associateto join our team. This role plays a critical part in managing and enhancing the end-to-end customer journey from initial order to final product delivery and beyond. You will serve as a key liaison between customers and internal stakeholders to ensure seamless service delivery resolve complex issues and contribute to process improvements.

Key Responsibilities:

• Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes customer service requests such as end-to-end order status management repair /calibration requests product changes or returns accounts receivable collections invoicing requirements contract issues/administration or lease administration.

• Manages and coordinates the end-to-end customer experience (from order to installation) by applying a broad knowledge of customer situations company processes local laws financial requirements and international compliance requirements related to customer sales contracts and product shipment.

• Resolves customer service issues for complex multi-country or multi-regional accounts.

• Acts as a liaison between customers and appropriate internal organizations such as sales manufacturing logistics and service delivery to resolve customer inquiries.

• Influence production schedules shipping logistics and pricing adjustments when necessary to meet customer needs

• May identify and follow up on business opportunities.

• May be responsible for project management of country regional or multi-country projects.

• Works on customer service assignments with broadly defined objectives

• Solves straight-forward issues challenges and problems within the field of specialization.

Qualifications

• Bachelors or Masters Degree or University Degree or equivalent.

• No prior experience is required; Prior Customer service experience is preferred.

• Requires general proficiency with tools systems and procedures to accomplish the job.

• Preferred Experience with Microsoft Office Suite (Excel PowerPoint and Word)

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under all applicable laws.

Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least November 25 2025 or until the job is no longer posted.

The full-time equivalent pay range for this position is $22.89 - $35.76/hr plus eligibility for bonus stock and benefits. Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals regardless of personal characteristics are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex pregnancy race religion or religious creed color gender gender identity gender expression national origin ancestry physical or mental disability medical condition genetic information marital status registered domestic partner status age sexual orientation military or veteran status protected veteran status or any other basis protected by federal state local law ordinance or regulation and will not be discriminated against on these bases. Agilent Technologies Inc. is committed to creating and maintaining an inclusive in the workplace where everyone is welcome and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility please email or contact 1-. For more information about equal employment opportunity protections please visit Required: No

Shift:

Day

Duration:

No End Date

Job Function:

Customer Service