Aftersales Publication Author
Share
Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Hybrid: This position does not require an employee to be on-site full-time to perform most successfully. The employees role enables them to work at a GM facility or off-site as frequently as needed. This position requires being onsite to attend business on Tuesday Wednesday and Thursday.
Role Summary
This is an exciting opportunity to work in a dynamic environment with future global projects creating managing and developing owner manual data. Our primary objective is to have them available accessible and accurate at the time of vehicle delivery improving quality and helping to create the best vehicles and customer experience in the industry.
We achieve this goal by considering the customers needs in everything we do. If you are an exceptional professional who is willing to perform above and beyond to wow our customers and gain their lifelong loyalty we need you on our team!
The position demands a considerable amount of energy creativity & drive for results initiatives.
CCAs Global Aftersales Engineering organization has responsibility for the service deliverable readiness of every GM vehicle globally. Theseinclude:service part release service information labor time guide service part catalogue diagnostic software service programming pre-delivery inspection forms customer service information and special tools. This publication author technician is responsible for efficiently and effectively facilitating the execution of Aftersales Engineering deliverables within the specific position is specifically for the execution of Owner Manual Development for our vehicles
What Youll Do (Responsibilities)
The primary role of Owners Manual (OM) author is to work in collaboration with Product Engineering and Marketing in order to develop the content of Owners Manual and glove box literature.
Develop OM content for each program launches for GMSA
Analyze new modified and carryover OM content for programs launched in South America and the ones surrogated by GMSA Aftersales Engineering
Validate vehicle feature and operation to best inform our customers how they work
Audit translation to Brazilian Portuguese for OM published in Brazilian market
Author owners manual in English language in the Global Service Authoring System (GSA)
Develop illustration in global standards for Owners Manual
Author technical content for dealers technicians
Your Skills & Abilities (Required Qualifications)
Bachelor degree preferably in Engineering or technical areas
Very good knowledge of automotive systems and interested in technical literatures
Intermediated English (Mandatory writing and reading)
Very good written and oral communication and presentation skills
Advanced skills in MS Office (Excel Word PowerPoint)
Technical drawing experience
Ability to keep the standards and to improve (Innovation is a need for this role)
Strong ability to work under pressure and tight deadlines
High sense of urgency and customer focus
Working comfortably within a dynamic business environment
Driven for results skills (desire to win)
What Can Give You A Competitive Edge (Preference Qualifications)
Spanish (Desired)
Proficiency in Photoshop and Illustrator
Desirable to be familiar with AutoCAD Catia UG (Unigraphics) or any other 3D modelling software
#LI-LL1
About GM
Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call us your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Key Skills
- Aviation Safety
- Human Resource Management
- CFA
- Cloud Computing
- Landscape
- ACCA
About Company
GM is home to Chevrolet, Buick, GMC & Cadillac and has been leading the auto industry for over a century. See how we create a vehicle for every drive.
