Customer Deal Desk Specialist III

Description

Location: San Antonio TX. This is not a remote role.

Customer Deal Desk Specialist III

An ideal candidate has a strong work ethic and is able to perform under pressure and tight deadlines.

The role requires outstanding verbal and written communication both internally and externally. You must have effectively handled situations where internal policies/approvals are not clear and require additional research critical thinking and problem solving skills.

You also need great collaboration skills and the ability to see the big picture in order to improve the organization with constructive feedback. You will be responsible for bringing multiple stakeholders together (e.g. Sales Legal Business Approvers Operations) to implement the most strategic and valued transactions within the company. You will work long hours under pressure with a very close-knit team. You will go through daily challenges as an individual and as a team building strong relationships through shared experiences all while working independently and maintaining autonomy.

The role will be difficult and demanding but will also be a rewarding and fulfilling career opportunity.

What youll bring:

• 3 to 5 years of experience in drafting and negotiating complex Federal Public Sector and Commercial contracts.
• Prior experience in high tech industry systems integrator consulting or professional services industry preferred.
• Prior experience with Veteran Affairs Department of Defense and/or Intelligence Community preferred.
• Excellent written verbal interpersonal and analytical communication skills.
• Organized detail oriented and time management skills.
• Experience drafting and negotiating complex contractual documents.
• Ability to work effectively under time critical deadlines.
• Proficient in Microsoft Office suite.

Responsibilities

The Customer Deal Desk Specialist III leads and manages the contracting process end-to-end for strategic complex transactions that meet regional criteria requiring Customer Deal Desk Specialist III involvement. The Customer Deal Desk Specialist III sets the overall direction for his/her assigned managed deal(s) and is responsible for the successful execution of the contracting process ensuring consistency and adherence with Oracle strategy commitments and goals as well as compliance with Oracle policies and procedures. The Customer Deal Desk Specialist III facilitates and co-coordinates discussion amongst Sales and multiple Oracle functional stakeholders (i.e. Customer Deal Desk RevRec Finance Legal OFD Business Practices Migrations Order Management etc.) to reach agreement on contracting terms in order to solve complex contracting scenarios and meet the specific needs of his/her assigned managed deal(s).

What youll do:

• Project manage complex contractual documents including but not limited to Master Agreements and Orders for customers and/or suppliers across Federal Public Sector and Commercial segments in North America and globally.
• Monitor contract and business terms to mitigate Oracles risk.
• Assist customers and/or suppliers both internal and external with contract interpretation negotiations and administration of contractual documents including new business extensions and terminations.
• Validate all aspects of contract packages for accuracy and compliance with Oracles Business Practices and Business Approvals/Process while maintaining customer satisfaction and responsiveness.
• Anticipate problems and initiate actions to ensure contractual documents are processed efficiently.
• Prepare contractual documents status reports.
• Leading contributor individually and as a team member on assigned managed deal(s)
• Work is non-routine and complex involving the application of advanced technical/business skills in multiple lines of business.
  

Qualifications
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $30.29 to $60.63 per hour; from: $63000 to $126100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3