Front Desk AdministratorClient Service Officer
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Job Location:
Albany Creek - Australia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Location: Brisbane Veterinary Specialist Centre Albany Creek North Brisbane
Front Desk Administrator/Client Service Officer Full-Time
Are you a people-person with a passion for animals and exceptional customer service Join the dedicated team at Brisbane Veterinary Specialist Centre (BVSC) as a Client Service Officer and play a vital role in delivering compassionate care and support to our clients and their beloved pets.
About Us
At BVSC we pride ourselves on delivering gold-standard veterinary care in a friendly respectful and supportive environment. We are a multidisciplinary specialist hospital that values teamwork empathy and professionalism in every interactionwhether with clients pets or colleagues.
About the Role
As the first point of contact for our clients you will be a welcoming reassuring presence from the moment they arrive. Your ability to manage multiple priorities while remaining calm organised and empathetic is essential to ensuring a positive and seamless client experience.
Key Responsibilities
- Greet and support clients with empathy and professionalism
- Manage phone enquiries appointment bookings and message-taking with efficiency and warmth
- Maintain clear effective communication between clients and veterinary teams
- Process invoicing insurance claims and payment follow-ups
- Ensure accurate and timely data entry using EzyVet software
- Promote and maintain a clean safe and welcoming front-of-house area
- Uphold ethical standards privacy and confidentiality at all times
What Were Looking For
- Minimum 1 year of experience in a client-facing reception or administrative role
- Excellent communication and people skills
- Ability to multitask and stay composed in a fast-paced emotionally sensitive environment
- Strong computer literacy including MS Office; experience with EzyVet or similar software is a plus
- Previous experience in veterinary or human healthcare is highly desirable
- A genuine love of animals and a compassionate approach to client care
What We Offer
- A supportive and collaborative team culture
- Ongoing training and professional development opportunities
- Competitive salary and comprehensive benefits package
- Access to a leading Employee Assistance Program ASSURE
- The opportunity to make a real difference in the lives of pets and their families
How to Apply
If youre ready to bring your client service expertise to a team that values kindness excellence and care wed love to hear from you.
Please apply online with your updated resume and references.
Required Experience:
Unclear Seniority
Key Skills
- Arabic Speaking
- Administration
- General Services
- Billing
- Import
- Administration Support
About Company
VetPartners is built on the philosophy 'Join Us Stay You'. We provide benefits of infrastructure, allowing vets control of decisions and patient care.
