Staff Product Manager, OnStar Services

Job Description

Hybrid: This role is categorized as hybrid. The successful candidate is expected to report to GMs office in Mountain View CA or the office in Warren MI as needed.

The Role

At General Motors our product teams are redefining mobility. Through a human-centered design process we create vehicles and experiences that are designed not just to be seen but to be felt. Were turning todays impossible into tomorrows standard from breakthrough hardware and battery systems to intuitive design intelligent software and next-generation safety and entertainment features.

Every day our products move millions of peopleas we aim to makedriving safer smarter and more connected shaping the future of transportation on a global scale.

As a Staff Product Manager for OnStar Services you will lead and define the direction architecture and growth of GMs connected-services ecosystem for retail and fleet customers including OnStar subscription plans and next-generation service offerings. Youll not simply launch features; youll own the domain strategy roadmap business model and help steward the product organizations maturity.

This is a high-impact role combining strategic vision and hands-on leadership. You will take ambiguous high-stakes challenges drive alignment across engineering design legal marketing and business functions and deliver services that scale globally and generate recurring value for GM.

Success in this role requires autonomy strong judgment under ambiguity a growth mindset and the ability to influence at the senior executive level.

What Youll Do

• Own the end-to-end strategy and execution for an OnStar Services domain aligning customer value business outcomes (recurring revenue loyalty retention) with technology platform evolution.
• Drive and prioritize the multi-year roadmap for services across in-vehicle mobile web and fleet surfaces; ensure the architecture and data platform support scale monetization and new business models.
• Lead multiple PM/feature teams (or mentor other PMs) and coordinate cross-functionally to deliver technically complex service launches globally.
• Define monitor and drive strategic metrics (e.g. ARPU growth service attach rate fleet renewal platform cost per user) and use data to iterate and drive business model pivots.
• Act as trusted advisor to engineering legal/privacy operations and business leadership; remove cross-organization blockers and make trade-off decisions at the platform/domain level.
• Evangelize the vision of connected services internally and externally influence senior leadership partner with external stakeholders (e.g. OEM partners telematics/data providers) to scale the ecosystem.
• Scan and shape emerging technology trends (e.g. AI/ML edge-telematics vehicle data services usage-based models) and incorporate into roadmap as differentiators.

Your Skills & Abilities (Required Qualifications):

Core Product Management

• 8 years of product management experience driving large-scale complex software or connected-services products (e.g. IoT SaaS mobility).
• Proven ability to own a product domain or platform set multi-year strategy and deliver high-impact product lines that drive measurable business results.
• Experience mentoring other PMs establishing best practices and influencing product standards across teams.
• Strong prioritization and decision-making skills; adept at balancing short-term delivery with long-term strategy.
• This role requires approximately 25% travel.

Connected Services & Subscriptions

• 5 years working on subscription or usage-based business models ideally across B2C and B2B domains such as IoT SaaS or connected mobility.
• Deep understanding of growth and engagement metrics (adoption retention churn ARPU NPS) and demonstrated ability to improve them through experimentation and data-driven iteration.
• Familiarity with telematics connected vehicles or mobile/IoT ecosystems and how they enable recurring value creation.

Execution & Delivery

• 7 years leading cross-functional delivery across engineering design legal marketing and operations in complex regulated environments.
• Proven track record delivering multi-surface multi-region products at scalefrom concept through launch and lifecycle management.
• Ability to balance trade-offs between customer value regulatory requirements technical feasibility and business objectives.
• Skilled at driving alignment and decision-making across executives and partner organizations resolving ambiguity through sound judgment.
• Experienced in building the business cases and cross-functional alignment necessary for large-scale product investments.

Customer Focus & Market Insight

• 5 years leveraging customer research market analysis and data to define product strategy and inform prioritization.
• Ability to synthesize insights across retail and fleet audiences into unified intuitive experiences that differentiate in market.
• Track record of representing the voice of the customer in shaping domain strategy and influencing design direction.

Business Communication & Compliance

• Strong business acumen with demonstrated success in pricing packaging and go-to-market planning for digital or subscription services.
• Exceptional written and verbal communication skills with the ability to craft persuasive narratives that integrate vision strategy and technical depth for executive audiences.
• Experienced collaborating with legal privacy and compliance teams to design products that meet regulatory and data-governance requirements while maintaining user trust.

What Will Give You a Competitive Edge (Preferred Qualifications)

• MBA or advanced technical degree (e.g. Computer Science Engineering Data Science).
• Experience operating in automotive telematics IoT or mobility environments at global scale.
• Deep familiarity with data privacy cybersecurity and other regulated frameworks relevant to connected services.
• Experience applying advanced analytics or AI/ML to personalize predict or optimize connected-service offerings.
• Demonstrated ability to scale organizations or influence product practices beyond your direct scope (e.g. mentoring PMs leading product councils).

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of the California Bay Area.

• The salary range for this role is $178100 - $274300. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance job level and individual performance.

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical dental vision Health Savings Account Flexible Spending Accounts retirement savings plan sickness and accident benefits life insurance paid vacation & holidays tuition assistance programs employee assistance program GM vehicle discounts and more.

Company vehicle: Upon successful completion of a motor vehicle report review you will be eligible to participate in a company vehicle evaluation program though which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.

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