Product Manager Senior Product Manager – Customer Value Management (CVM)
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us: Paytm is Indias leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About Telco Team:
Thriving on innovation One97 delivers Customer Communication Up-Selling Mobile Content Advertising based and Platform services to over 500 Million mobile consumers across the globe. One97s products and services are available on various models i.e. Capex Opex & Revenue Share model as per the flexibility of Telcos.
Entertainment
Digital Platforms
CVM Solutions
Enterprise Services
Financial Platforms
One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India SAARC Middle East Africa and many more.
About the Role:
We are looking for an experienced CVM Product Manager to lead the strategy roadmap and delivery of Customer Value Management solutions for large telecom operators. The ideal candidate will have hands-on experience with CVM platforms with strong understanding of campaign orchestration analytics-driven decisioning segmentation and multi-channel engagement systems.
Key Responsibilities
1. Product Strategy & Roadmap
-Own the product vision and roadmap for Telecom CVM Campaign Management Loyalty and Personalization platforms.
-Translate business objectives into product features with clear prioritization.
-Benchmark industry CVM trends competitor platforms and
advanced analytics capabilities.
2. Platform & Solution Ownership
-Define and manage features across CVM components:
-Campaign Management
-Journey Builder / Orchestration
-Real-time Decisioning
-Segmentation & Targeting
-Offer Recommendation Engine
-Loyalty & Gamification Modules
-Work closely with engineering data science integration and UX
teams to drive product development & its enhancements with AI.
3. Stakeholder & Client Management
-Act as product SME in discussions with telecom operators (CXO
Marketing CVM Digital IT teams).
-Convert operator business cases into product requirements
workflows and functional specs.
-Lead product demos requirement workshops and solution
walkthroughs.
4. Data Analytics & Performance
-Understand Telco data models (CDR usage subscriber profile
recharge pack data network KPIs).
-Work with analytics teams to build predictive models (churn ARPU
uplift cross-sell/upsell).
-Monitor campaign performance and optimize through iterative
improvements.
5. Delivery & Execution
-Create detailed PRDs user stories and acceptance criteria.
-Drive agile ceremonies and ensure timely delivery of releases.
-Coordinate with QA for UAT performance validation and production
rollout.
6. Cross-Functional Leadership
- Work with Marketing Product Ops Data Engineering CRM and
DevOps teams.
-Provide inputs to Pre-Sales Solutioning and RFP submissions.
-Support GTM activities for new features and capabilities.
Required Skills & Experience
-410 years of experience in Telecom CVM product/solution roles.
-Prior experience working with any CVM platforms of Telco - Domestic
/International.
-Strong understanding of Telco subscriber lifecycle segments and
revenue-driving CVM strategies.
-Deep experience in at least two areas:
-Campaign Automation
-CVM Analytics / Predictive Models
-Real-time Decisioning
-Offer/Pack Recommender Systems
-Customer Journeys
-Loyalty Management
-Ability to convert ambiguous operator needs into structured product
requirements.
-Strong analytical mindset with understanding of SQL dashboards
KPIs A/B testing and campaign measurement.
-Excellent presentation communication and stakeholder-facing
skills.
Why join us
A collaborative output driven program that brings cohesiveness
across businesses through technology.
Improve the average revenue per use by increasing the cross-sell
opportunities.
A solid 360 feedback from your peer teams on your support of their
goals.
Respect that is earned not demanded from your peers and
manager.
Compensation:
If you are the right fit we believe in creating wealth for you With enviable 500 mn registered users 21 mn merchants and depth of data in our ecosystem we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Paytm started the Digital Revolution in India. And we went on to become Indiaâs leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their s ... View more
