Senior Service Delivery Manager, Ireland

About HealthCare Logic:

HealthCare Logic is a high growth emerging leader in hospital intelligence. We provide purpose-built intelligence platforms experiences and services to help hospital systems achieve peak performance. We empower Public and Private individual hospitals to networks regions State and National to Departments of Health.

At HealthCare Logic we are empowering executive clinical and operational teams to make smarter faster decisions that improve patient outcomes. Our flagship platform SystemView is embedded in and transforming over 170 hospitals across Australia Ireland and the UK.

Youll join a borderless team of data engineers scientists clinicians product experts and customer success pros curious minds driven by impact. Together were creating a globally connected network of high-performing hospitals.

We work at the intersection of AI real-time data and clinical strategy and were looking for senior talent who thrives in complexity leads with purpose and wants their work to directly shape the future of healthcare.

If youre passionate about data with purpose and ready to make your mark in a company thats scaling fast and thinking big we want to hear from you.

HealthCare Logic is partnered with private equity growth investor Pemba Capital Partners. Pemba is known for its strategic investments in growth-oriented businesses. With a strongtrack recordof success Pemba focuses on a collaborative approach working closely with the management teams of its partner companies to realise their full potential.

Pembas investment philosophy is centred onidentifyingand nurturing companies withstrong growthprospects and innovative business models. The firmsexpertisespans various sectors enabling it to provide valuable insights and support across different industries.

About the Role:

The Senior Service Delivery Manager is responsible for ensuring the successful delivery of SystemView projects from kick-off through to go-live. This role oversees project timelines cross-functional coordination governance processes and stakeholder alignment across internal teams and customer organisations. The Senior Service Delivery Manager ensures that each implementation is delivered on time to scope and with high-quality handover to Customer Success and Clinical Solution teams. This role is central to ensuring customer confidence trust and satisfaction through consistent and professional project execution.

Key Responsibilities:

Operational and Professional Excellence

• Lead end-to-end project delivery across a portfolio of customer implementations including scope definition milestone tracking risk mitigation and stakeholder communication.
• Collaborate with Installations Clinical Solutions and Customer Success teams to ensure seamless coordination across project phases bringing in other HealthCare Logic specialist teams to achieve implementation deliverable achievement when required.
• Own and drive implementation governance processes including kick-off meetings stage gate reviews and go-live readiness assessments.
• Continuously improve and document project management frameworks templates and delivery methodologies to support consistency and scalability.

Customer Focus

• Act as the primary delivery lead for customers during the implementation phase building confidence and alignment with executive clinical and operational stakeholders.
• Ensure accurate and timely project communication with all parties including progress updates issue resolution and change control.
• Collaborate with CSMs to ensure a smooth transition from delivery to adoption with high-quality handover documentation and stakeholder continuity.
• Monitor delivery satisfaction and NPS to identify areas for improvement and celebrate successful outcomes.

Business Excellence

• Track delivery performance metrics including on-time delivery rate project NPS delivery velocity handover quality and budget/effort adherence.
• Escalate risks proactively and lead resolution planning in collaboration with senior leadership.
• Contribute to internal retrospectives and process refinement to improve future project outcomes and reduce delivery friction.
• Participate in contract and SOW review processes to ensure delivery feasibility and protect margin.
• Participate in pre-contract technical and business assessment activities to influence and drive accurate implementation scope and effort estimates

About You:

• Exceptional communication and stakeholder engagement skills with the ability to build trust and alignment across clinical operational and executive teams.
• Experience with healthcare data platforms and a strong understanding of public health system dynamics in Ireland (and the UK)
• Proven success in SaaS technology environments ideally within health tech with a focus on delivering complex solutions to enterprise customers.
• Demonstrable project management expertise (minimum 5 years experience) including managing timelines governance and cross-functional coordination from kick-off to go-live.
• Familiarity with health data platforms clinical decision support tools or hospital performance improvement solutions is highly desirable.

Why Join Us:

Competitive base salary and benefits

Health insurance

8% non-contributory pension

Opportunity for career growth within a rapidly scaling leader in hospital intelligence

Collaborative and supportive team culture

Flexible work environment

How to Apply

For any role related questions please contact

To apply please submit your current CV and cover letter. Applications close 28th December 2025. Please note applicants must have a legal right to work in the Republic of Ireland and answer all of the prerequisite screening questions.

At HealthCare Logic we celebrate diversity and strive to create an inclusive environment where all individuals feel valued and empowered. We encourage applications from candidates of all backgrounds including those from underrepresented groups to join our dynamic team.

We believe diverse perspectives create stronger teams. If your experience doesnt perfectly match this description but you believe youd bring value to the role we encourage you to apply.