Manager SAP Sales- Service Management
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Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
This role is part of a high performing team of talented SRE specialists who provide world-class support for SAP Sales. You will be responsible for day-to-day operations for the applications you support working as part of a larger global team continuously improving our global enterprise. You will be part of a team that manages ongoing incident detection and resolution change planning and implementation and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as SAP relational databases message queuing AWS cloud services and more.
About the role:
- Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications.
- Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio.
- Responsible for SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement by ensuring reliability and availability.
- Responsible to engage and coordinate different partners and teams to implement IT standards (operational compliance etc.) for SAP systems.
- Monitor support and improve services according to incident change and problem management for daily operations according to IT TR and SAP standards.
- Internal cross functional collaboration for SAP transformation through continuous process improvement and advisory on high value propositions considering best practices.
- Active collaboration in SAP migration to S4 also considering integration for systems related to architecture for modules/technical accordingly.
- Partner with application development teams to deliver operational readiness for new applications and features.
About you:
- 10 yrs of experience in SAP SD Incident management
- Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications.
- Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio.
- Thorough understanding of ITIL processes related to incident management problem management application life cycle management operational health management.
- Deliver SAP WRP and S4 service lifecycle management focusing in day-to-day operation and service improvement by ensuring reliability and availability.
- Monitor support and improve services according to incident change and problem management for daily operations according to IT TR and SAP standards.
- Active collaboration in SAP migration to S4 also considering integration for systems related to architecture for modules/technical accordingly.
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Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on .
Required Experience:
Manager
Key Skills
- Cement Plant
- Account Payable
- Business Continuity Planning
- Electronic Security
- Computer Engineering
About Company
Document Intelligence from Thomson Reuters makes analyzing contracts and documents easy by leveraging the power of A.I. and the expertise of Practical Law.
