Senior Account Specialist
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Job Location:
Newark, DE - USA
Monthly Salary:
$ 83500 - 129500
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Classification:
Sales - SalesAbout Prudential
For 150 years Prudential has empowered customers and their families to grow and protect their wealth. Were recognized for our integrity and our commitment to delivering on our promises.
Senior Account Specialist Disability Claims
Who Were Looking For
You thrive in a fast-paced customer-first environmentbalancing empathy with data-driven action. As a trusted partner to our key Group Insurance clients you combine deep product knowledge with digital fluency to deliver seamless high-impact experiences.
What Youll Do
- Role will be required to Support Disability and Absence Products
- Serve as the primary escalation and solutions partner for a flagship client driving resolution and continuous improvement across the end-to-end claims journey.
- Lead root cause analysis after escalations update SOPs and champion best practices to prevent future issues.
- Analyze trends using customer feedback tools (e.g. Medallia) and call listening turning insights into actionable improvements.
- Collaborate cross-functionally with Contact Centers Claims and other business units to unlock efficiencies and elevate the customer experience.
- Own key metricsNPS EoDB CSATand drive continuous improvement reporting progress and opportunities to internal stakeholders.
- Deliver audit support lead post-audit debriefs and ensure readiness for quarterly reviews.
- Act as a customer experience advocate: deliver policy reviews facilitate culture training and build trust with clients and beneficiaries.
- Participate in stewardship and customer meetings representing the voice of the customer and Prudentials commitment to service excellence.
What You Bring
- Proven expertise in claims or service operations with a strong grasp of contracts policies and business processes.
- Digital mindsetcomfortable with analytics reporting tools and quickly adapting to new technologies.
- Creative solutions-oriented problem solver who thrives in ambiguity and drives change collaboratively.
- Authentic leader who models optimism fairness and inclusion; able to influence at all levels and remain positive under pressure.
- Exceptional communicatorclear concise and able to tailor messaging to diverse audiences.
Preferred
- Experience leading process improvements navigating tight deadlines and surfacing opportunities in dynamic environments.
- Passion for continuous learning and sharing best practices across teams.
#LI-IN
What we offer you:
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $83500.00 to $129500.00. Specific pricing for the role may vary within the above range based on many factors including geographic location candidate experience and skills.Market competitive base salaries with a yearly bonus potential at every level.
Medical dental vision life insurance disability insurance Paid Time Off (PTO) and leave of absences such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting housing senior care finances pets legal matters education emotional and mental health and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period) after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance. To find out more about our Total Rewards package visit Work Life Balance Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin ancestry sex sexual orientation gender identity national origin genetics disability marital status age veteran status domestic partner status medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process please email .
If you are experiencing a technical issue with your application or an assessment please email to request assistance.
Required Experience:
Senior IC
Key Skills
- Accounting Software
- Time Management
- Accounts Administration
- Accounts Receivable
- Accounts Reconciliation
- Administrative Skill
- Leadership skills
- Accounting & Finance
- Accounts Management
- Communication
- Analysis Skills
- Relationship Management
- Team Player Spirit
- Budgeting Skills
- Accounts Payable
