Technical Support Representative (Virtual Desktop)

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Azure Virtual Desktop Support

Important Note: This is a Limited Temporary Position.

Contract Duration: 5-6 Months with possibility of extension ( January to July 2026)

About the Role

We are seeking a detail-oriented customer-focused Azure Virtual Desktop (AVD) Support Representative to provide high-quality technical assistance to internal this role youll help troubleshoot AVD-related issues support remote staff and ensure inquiries are resolved efficiently and professionallyoften on first contact.

Education Skills and Knowledge

College coursework or technical training preferred or an equivalent combination of education and experience.
Must possess excellent customer service skills.
Call center experience is preferred.
Basic understanding of software hardware and connectivity troubleshooting principles.
A very friendly and helpful attitude and the ability to manage simultaneous tasks.
Strong teamwork and collaboration skills.
Must have excellent oral and written communication skills.
Reliable attendance and punctuality are required.
Experience working with a PC and a Windows environment is required.
Experience working with a Mac is preferred but not required.
Ability to learn new systems follow documented processes and apply solutions consistently.

Basic Purpose and Objectives

Provide exceptional general and technical support to internal customers by maintaining a patient professional demeanor and focusing on prompt attentive and efficient first-contact resolution.

Overall Functions and Responsibilities

These positions will include shifts which cover center hours from 7am to 11pm Monday through Friday and 9am to 5pm on Saturday and Sunday.
May be required to work a rotating shift schedule and weekends.
Provide accurate and timely answers to internal customer questions or concerns via phone or email.
Diagnose and resolve technical issues using documented processes while maintaining a courteous customer-focused approach.
Contact remote employees in a supportive and efficient manner.
Escalate unresolved or complex issues to the appropriate teams for resolution.
Independently resolve routine issues and notify management of urgent or unusual cases that require immediate attention.
Provide complete documentation of issues handled.
Stay current on system updates known issues and support resources.
Perform other related duties as assigned.

Working Conditions

Remote (Work from Home) Office Environment

NOTE: Hours may vary or change depending upon needs of business.

Required Experience:

Unclear Seniority

DescriptionAzure Virtual Desktop SupportImportant Note: This is a Limited Temporary Position.Contract Duration: 5-6 Months with possibility of extension ( January to July 2026)About the RoleWe are seeking a detail-oriented customer-focused Azure Virtual Desktop (AVD) Support Representative to provid...

Description

Azure Virtual Desktop Support

Important Note: This is a Limited Temporary Position.

Contract Duration: 5-6 Months with possibility of extension ( January to July 2026)

About the Role

Education Skills and Knowledge

College coursework or technical training preferred or an equivalent combination of education and experience.
Must possess excellent customer service skills.
Call center experience is preferred.
Basic understanding of software hardware and connectivity troubleshooting principles.
A very friendly and helpful attitude and the ability to manage simultaneous tasks.
Strong teamwork and collaboration skills.
Must have excellent oral and written communication skills.
Reliable attendance and punctuality are required.
Experience working with a PC and a Windows environment is required.
Experience working with a Mac is preferred but not required.
Ability to learn new systems follow documented processes and apply solutions consistently.

Basic Purpose and Objectives

Provide exceptional general and technical support to internal customers by maintaining a patient professional demeanor and focusing on prompt attentive and efficient first-contact resolution.

Overall Functions and Responsibilities

These positions will include shifts which cover center hours from 7am to 11pm Monday through Friday and 9am to 5pm on Saturday and Sunday.
May be required to work a rotating shift schedule and weekends.
Provide accurate and timely answers to internal customer questions or concerns via phone or email.
Diagnose and resolve technical issues using documented processes while maintaining a courteous customer-focused approach.
Contact remote employees in a supportive and efficient manner.
Escalate unresolved or complex issues to the appropriate teams for resolution.
Independently resolve routine issues and notify management of urgent or unusual cases that require immediate attention.
Provide complete documentation of issues handled.
Stay current on system updates known issues and support resources.
Perform other related duties as assigned.

Working Conditions

Remote (Work from Home) Office Environment

NOTE: Hours may vary or change depending upon needs of business.

Required Experience:

Unclear Seniority

Key Skills

Mac Os
Active Directory
Desktop Support
Computer Networking
Mobile Devices
Windows
Remote Access Software
SCCM
Help Desk
Operating Systems
Remedy
Troubleshooting

Apply Now

About Company

Pearson

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gen ... View more

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