Application Support

Job Summary:

Project Coral represents a significant ICT transformation programme within Beaumont Hospital introducing the Orbis Order Comms solution IPM and Orbis ED systems to streamline patient flow clinical documentation and operational management. These systems provide a robust foundation for patient-centred data-driven care.

The Application Support role is a specialist post within the Informatics Model of Support. The post holder will provide dedicated support to the Configuration Lead in the ongoing build configuration and optimisation of Orbis IPM and related digital systems. This includes assisting with workflow configuration system build tasks issue resolution and liaising with users and vendors.

This role is essential to ensure the configuration of Orbis systems meets hospital operational and clinical requirements and that digital solutions are effectively implemented and supported across Beaumont Hospital.

Job Purpose

To provide specialist support for the configuration build and ongoing optimisation of software applications working in close collaboration with the Configuration Leads. The post holder will:

• Assist in system configuration and build tasks to meet operational and clinical requirements.
• Support the resolution of configuration and build issues liaising with users and vendors as required.
• Maintain accurate records of issues changes and system updates.
• Collaborate closely with the Configuration Lead and wider support teams to ensure effective system performance.

Key Working Relationships

• Configuration Lead
• Operational and Lead Support Staff
• Project Manager and Clinical Lead
• ICT and Technical Teams
• Clinical and operational end users across Beaumont Hospital

Main Duties and Responsibilities:

1. Configuration and Build Support

• Assist the Configuration Lead in implementing system configuration changes to workflows and functionality.
• Support ongoing build activities to enhance digital solutions for clinical and operational use.
• Validate configuration changes to ensure they meet user requirements and hospital standards.

• Work with users to identify troubleshoot and resolve configuration-related issues.
• Liaise with vendors when advanced technical problems require escalation.
• Log all issues and changes maintaining accurate and detailed records of resolutions.

• Act as a key contact between the Configuration Lead and other support staff to ensure smooth system operations.
• Collaborate with Operational Support Staff and other tiers to maintain system continuity.
• Support hospital-wide engagement by helping staff understand configuration changes and system enhancements.
• Ensure data generated from configured workflows is accurate consistent and accessible to staff.
• Support the Configuration Lead in monitoring system performance and identifying areas for improvement.

• Provide guidance to staff on the effective use of software applications within configured workflows.
• Support trainers by providing system knowledge and configuration context during training sessions.
• Encourage adoption of best practices and consistent use of digital solutions across hospital departments.

The job description is an outline of the post as it is currently perceived by the hospital and will be subject to review and amendment. This job description will therefore be subject to change in light of the various strategies for the hospital and the development of the Clinical Directorate model and any future developments that arise and will evolve and change over time.

Selection Criteria:

Selection criteria outline the qualifications skills knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post.

Applications will be assessed on the basis of how well candidates satisfy these criteria.

Mandatory:

Professional Qualifications Experience etc.
(a) Eligible applicants will be those who on the closing date for the competition:

(i) Have satisfactory experience as a Clerical Officer in the HSE TUSLA other statutory
health agencies or a body which provides services on behalf of the HSE under Section
38 of the Health Act 2004.

Or

(ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects
in the Department of Education Leaving Certificate Examination including
Mathematics and English or Irish1
. Candidates should have obtained at least Grade C
on higher level papers in three subjects in that examination.

Or

(iii) Have completed a relevant examination at a comparable standard in any equivalent
examination in another jurisdiction

Or

(iv) Hold a comparable and relevant third level qualification of at least level 6 on the
National Qualifications Framework maintained by Qualifications and Quality Ireland
(QQI).

Note1

Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a
foundation level paper is not acceptable.
Candidates must have achieved these grades on the Leaving Certificate Established
programme or the Leaving Certificate Vocational programme.
The Leaving Certification Applied Programme does not fulfil the eligibility criteria.

And

(b) Candidates must possess the requisite knowledge and ability including a high standard of suitability for the proper discharge of the office.

1. 
   Age
   Age restriction shall only apply to a candidate where s/he is not classified as a new entrant (within the meaning of the Public Service Superannuation (Miscellaneous Provisions) Act 2004). A candidate who is not classified as a new entrant must be under 65 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs.
2. 
   Health
   Candidates for and any person holding the office must be fully competent and capable of
   undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
3. 
   Character
   Candidates for and any person holding the office must be of good character.

Desirable

Qualifications and Experience

• Experience with system configuration build or application support in a healthcare setting.
• Knowledge of one or all of the following Orbis IPM Orbis ED
• Understanding of clinical workflows hospital operations and patient safety principles.
• Experience liaising with end users and vendors to resolve configuration or system issues.
• Desirable - Relevant IT healthcare or informatics qualification (degree diploma or equivalent).

Skills and Competencies

• Strong problem-solving and analytical skills.
• Good organisational and prioritisation abilities.
• Effective communication and interpersonal skills for collaboration with multiple teams.
• Ability to work both independently and as part of a team.
• Flexible and adaptable approach to changing systems and workflows.

Values and Behaviours

• Patient-centred approach in all activities.
• Professionalism integrity and accountability.
• Collaborative and supportive team working style.
• Proactive in identifying issues and suggesting improvements.
• Commitment to continuous learning and knowledge sharing.

Expected Outcomes

• Effective support of application configuration and build activities.
• Timely resolution of configuration issues in collaboration with users and vendors.
• Accurate logging and documentation of system changes and incidents.
• Improved hospital-wide understanding and adoption of digital solutions.
• Contribution to the stability performance and optimisation of digital systems.

Informal Enquiries ONLY to: (Please note NO APPLICATIONS will be accepted via the Informal Email)