Customer Support Agent

Pietà - Malta

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

WA Technology is a B2B supplier of iGaming solutions with a rapidly growing number of clients and partnerships in emerging markets. We offer a state-of-the-art iGaming platform turnkey solutions and standalone products that allow operators to enter or expand into emerging markets quickly and easily.

WA Platform is a fully scalable and customizable solution featuring over 75 game providers 15.000 games and multi-currency support with 80 payment methods. WA Technology enables operators to build their own Casino Sportsbook Lottery and Fantasy business precisely how they envision it. We have offices around the world supporting our clients with on-the-ground presence and regional expertise.

Tasks

Exceptional Customer Support: Provide outstanding customer support to our English and Portuguese-speaking customers through email and live chat channels.
Timely Issue Resolution: Deliver timely and accurate resolutions to customer inquiries and issues consistently striving to exceed their expectations.
Customer Satisfaction: Champion the cause of customer satisfaction by going the extra mile to ensure a positive customer experience.
Product Knowledge: Acquire in-depth knowledge of all our business areas including our products and services and become an advocate for them.
Collaboration: Collaborate closely with other teams and team members to ensure a seamless and excellent customer journey.

Requirements

Fluent in both English and Portuguese. Exceptional written and verbal communication skills in both languages are essential.
Previous customer service experience preferably in an online environment is a plus.
Ability to work in rotating shifts including weekends and evenings to ensure round-the-clock support for our global customer base.
Possess excellent time management active listening skills empathy and a can-do mindset.
Be a strong team player who can motivate and contribute to the success of the team.
Experience in the iGaming industry and/or sports knowledge is considered a plus but not mandatory.

Tasks

Exceptional Customer Support: Provide outstanding customer support to our English and Portuguese-speaking customers through email and live chat channels.
Timely Issue Resolution: Deliver timely and accurate resolutions to customer inquiries and issues consistently striving to exceed their expectations.
Customer Satisfaction: Champion the cause of customer satisfaction by going the extra mile to ensure a positive customer experience.
Product Knowledge: Acquire in-depth knowledge of all our business areas including our products and services and become an advocate for them.
Collaboration: Collaborate closely with other teams and team members to ensure a seamless and excellent customer journey.

Requirements

Fluent in both English and Portuguese. Exceptional written and verbal communication skills in both languages are essential.
Previous customer service experience preferably in an online environment is a plus.
Ability to work in rotating shifts including weekends and evenings to ensure round-the-clock support for our global customer base.
Possess excellent time management active listening skills empathy and a can-do mindset.
Be a strong team player who can motivate and contribute to the success of the team.
Experience in the iGaming industry and/or sports knowledge is considered a plus but not mandatory.

Key Skills

Design Engineering
Baan
Customer Service
Fund Management
ABAP
Elevator

Apply Now

About Company

WA.Technology

WA.Technology offers iGaming platform solutions that allow you to build your own casino, sportsbook, lottery, fantasy or poker business the way you desire.

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