1. Lead Learning Design & Delivery:
Create structured project-specific learning journeys covering onboarding product mastery soft skills and advanced selling techniques.
2. Own Certification Readiness:
Ensure every team member is certified before launch through training evaluations simulations and assessments.
3. Content Development:
Design training decks call scripts e-learning modules and bite-sized
microlearning content in collaboration with the marketing team.
4. Post-Training Evaluation:
Measure learning impact through conversion uplift call quality improvement and skill score progression
5. Drive Continuous Upskilling:
Introduce refresher modules gamified learning formats and periodic assessments to reinforce learning retention.
6. L&D Innovation:
Deploy dynamic learning technologies virtual classrooms and AI-driven simulations to enhance learner engagement and scalability.
7. Stakeholder Management:
Collaborate with Operations Quality Marketing and Strategy teams to align training outcomes with business goals.