Technical Client Service Specialist

Monterrey - Mexico

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Your Team Responsibilities

Provide technical & consultancy support to Americas and global (remote) client-base across desktop web APIs and open architecture products. Close collaboration with sales teams to provide pre-sales advice and consultations to prospects on-site client demonstrations of products and APIs covering architecture and operational workflow. Deliver software implementations and software upgrades to new and existing clients. Deliver post-implementation support working with clients directly and with escalated issues from our Global Client Service team. Develop and maintain relationships with key IT contacts at top tier clients. Document clients architectures and maintain solutions database.

Your Key Responsibilities

This role requires a deep understanding of the product functionality technical capability and placement within the clients business. As such an understanding of financial markets client business priorities and operating parameters is desirable. The role may require some face to face contact with our clients within the Americas. Successful candidates are expected to develop and maintain long term relationships with our clients and to co-ordinate service delivery and sales opportunities with our coverage organization.

Your skills and experience that will help you excel

Demonstrable skills in either MS-SQL Oracle or Snowflake (SQL Database Design Data Integrity Data Mining)

Advanced MS Office macro/VBA

Experience with programming languages to include at least one of Perl VBA WSH/vbScript Python

An understanding of programmatic concepts and APIs including web services and FTP

Excellent problem solving ability

Experience with virtualization software and cloud technologies (Azure Google Cloud AWS)

Understanding of SSO technology

Understanding of AI concepts and be familiar with prompt engineering and AI agents

Highly proficient in written and verbal English

Demonstrates initiative and is self-starting motivated and committed

Desired experience and qualifications:

Demonstrable experience delivering technical consultancy in a customer facing environments on technical integration and/or software implementation issues.

3-4 years relevant experience

Relevant degree (Computer Science IT Business Economics Finance Financial Engineering Mathematics)

About MSCI

What we offer you

Transparent compensation schemes and comprehensive employee benefits tailored to your location ensuring your financial security health and overall wellbeing.

Flexible working arrangements advanced technology and collaborative workspaces.

A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

A global network of talented colleagues who inspire support and share their expertise to innovate and deliver for our clients.

Global Orientation program to kickstart your journey followed by access to our platform LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

Multi-directional career paths that offer professional growth and development through new challenges internal mobility and expanded roles.

We actively nurture an environment that builds a sense of inclusion belonging and connection including eight Employee Resource Groups. All Abilities Asian Support Network Black Leadership Network Climate Action Network Hola! MSCI Pride & Allies Women in Tech and Womens Leadership Forum.

At MSCI we are passionate about what we do and we are inspired by our purpose to power better investment decisions. Youll be part of an industry-leading network of creative curious and entrepreneurial pioneers. This is a space where you can challenge yourself set new standards and perform beyond expectations for yourself our clients and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research data and technology we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex gender gender identity sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy (including unlawful discrimination on the basis of a legally protected parental leave) veteran status or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process please email and indicate the specifics of the assistance needed. Please note this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

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Required Experience:

Your Team ResponsibilitiesProvide technical & consultancy support to Americas and global (remote) client-base across desktop web APIs and open architecture products. Close collaboration with sales teams to provide pre-sales advice and consultations to prospects on-site client demonstrations of prod...