Payment Lifecycle Analyst EMEA Operations

Join our Payments Processing team and play a vital role in delivering accurate and efficient payment solutions for our clients. Be at the heart of operational excellence driving process improvements and fostering a collaborative team environment. Unlock your potential in a fast-paced setting that values precision leadership and continuous development.

As a Payments Processing Analyst in our Payments Processing team you will oversee day-to-day payment operations ensuring all client requests are executed with accuracy and compliance. You will lead and motivate the team manage escalations and drive process improvements while maintaining a strong focus on audit quality and deadlines. Your role will be key in supporting team development and ensuring adherence to policies and standards.

Job responsibilities

• Execute and supervise client payment requests (including Swift MX messages) with 100% accuracy following defined controls.
• Process and verify requests efficiently escalating aged items and errors or exceptions as appropriate.
• Respond effectively and timely to routine queries and complaints maintaining audit focus in all business-as-usual activities.
• Identify and implement process efficiency improvements in a controlled manner.
• Create and update SOPs and documentation ensuring compliance with standards policies and IT/system access requirements.
• Foster a positive work environment by supporting informing and facilitating cross-training and knowledge transfer within the team.
• Provide leadership guidance and motivation to improve staff performance addressing performance issues in a timely and professional manner.
• Emphasize deadlines quality and adherence to procedures in all activities.
• Manage projects and collaborate with partner sites to drive operational excellence.
• Train new joiners support their development and prepare MIS and scorecards for senior management.
• Act as a back-up to the Shift Manager provide overall supervision and adapt to night shifts or extended hours during high volume periods.

Required qualifications capabilities and skills

• Bachelors graduate with 2 years of experience in international payment processing operations.
• Excellent interpersonal skills with the ability to communicate at all levels and work as a team player.
• Understanding of the banking and financial services industry.
• Excellent verbal and written communication skills with strong presentation abilities.
• Proficient in MS Access Excel PowerPoint and Word.
• Strong analytical and PC skills.

Preferred qualifications capabilities and skills

• Strong working knowledge of payment operations preferably in a back office or processing arm of a reputed bank.
• Working knowledge of SWIFT and international payment conventions and practices is preferred.