Service and Technical Coordinator
Share
Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
About Miele
What does it take for a family-run company to become world market leader in the premium domestic appliance segment It takes more than offering average products run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gütersloh Melbourne or Singapore! Become one of more than 23000 Miele employees in 50 countries around the
world who are committed to making our products even better every day - and help us to expand our innovation leadership.
About your workplace
Service and Technical Support Representative Professional (Bilingual)About Your Workplace
Our Professional Service Department is a dynamic customer-centric team dedicated to delivering exceptional service experiences for Mieles professional clients. We specialize in supporting medical laboratory and professional laundry disinfection equipment ensuring uncompromising standards of reliability and performance. Driven by a commitment to excellence we play a pivotal role in upholding Mieles reputation by providing innovative solutions and building strong lasting relationships with our customers and service partners.
Your Responsibilities
- Take responsibility for all service-related activities including overseeing service call processes scheduling service calls documenting closure of service calls overseeing independent service providers confirming installation site preparation and other related duties as assigned.
- Make outbound calls to customers for the purpose of:
- Promoting the sales of Preventative Maintenance and Extended Warranty agreements Service contracts and maintenance plans including reaching out to business partners quoting and finalizing sales
- Finalizing installation plans and site readiness
- Improving the number of responses to field service surveys from both Miele and Service Provider technicians
- Support service contract sales including reaching out to business partners quoting and finalizing sales
- Ability to manage special projects while maintaining regular responsibilities
- Adherence to Mieles core principles professional appearance and conduct standards.
What we are looking for
- 2 years of customer service experience
- 2 years of call center experience
- 2 years of service call planning experience
- Experience using CRM systems is an asset
- ASW/SAP experience preferred
- Good computer skills with knowledge of Microsoft Office 365 (Excel)
- Ability to read write and comprehend instructions correspondence and memos in English/French
- Ability to read and interpret documents such as safety rules operation and maintenance manuals in English/French
- Ability to apply concepts of basic math
- Excellent customer service and communication skills
- Ability to manage difficult customer situations
- Ability to multi-task
- Ability to work independently
- Self-motivated and dependable.
Our Benefits
- Personal development and career opportunities grow with us
- 100% Company Paid Benefit Plan
- Life Insurance Disability and a Health Spending Account
- DPSPs Company contributes 6% of salary no employee matching required
- Employee discounts on a wide range of premium products and services
- Great working conditions and other incentives to attract and retain great talent like you.
Contact
Angelica Zabbal
Talent Acquisition Specialist
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
