Service and Technical Coordinator

Vaughan - Canada

Yearly Salary: $ 58000 - 65000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Your Responsibilities

Take responsibility for all service-related activities including overseeing service call processes scheduling service calls documenting closure of service calls overseeing independent service providers confirming installation site preparation and other related duties as assigned.
Make outbound calls to customers for the purpose of:
Promoting the sales of Preventative Maintenance and Extended Warranty agreements Service contracts and maintenance plans including reaching out to business partners quoting and finalizing sales
Finalizing installation plans and site readiness
Improving the number of responses to field service surveys from both Miele and Service Provider technicians
Support service contract sales including reaching out to business partners quoting and finalizing sales
Ability to manage special projects while maintaining regular responsibilities
Adherence to Mieles core principles professional appearance and conduct standards.

What we are looking for

2 years of customer service experience
2 years of call center experience
2 years of service call planning experience
Experience using CRM systems is an asset
ASW/SAP experience preferred
Good computer skills with knowledge of Microsoft Office 365 (Excel)
Ability to read write and comprehend instructions correspondence and memos in English/French
Ability to read and interpret documents such as safety rules operation and maintenance manuals in English/French
Ability to apply concepts of basic math
Excellent customer service and communication skills
Ability to manage difficult customer situations
Ability to multi-task
Ability to work independently
Self-motivated and dependable.

The salary range for this position is $58000 to $65000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience relevant skills and alignment with market data.

Required Experience:

Your ResponsibilitiesTake responsibility for all service-related activities including overseeing service call processes scheduling service calls documenting closure of service calls overseeing independent service providers confirming installation site preparation and other related duties as assigned...