Employee Relations Director

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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following summarizes key responsibilities of this position. Additional duties may be assigned as needed.

• Lead and manage the design development and implementation of employee relations strategies programs and policies that foster a positive workplace culture and ensure legal compliance.
• Serve as a senior advisor and liaison to HR Business Partners and leadership on complex employee relations issues including disciplinary actions workplace disputes and grievance resolution.
• Conduct and oversee impartial fact-finding investigations; review documentation and recommend appropriate outcomes or corrective actions.
• Provide interpretation and guidance on HR policies employment regulations and compliance requirements to ensure consistent application across all departments.
• Coach and counsel managers on performance management discipline conflict resolution and investigations.
• Partner with Legal and Compliance teams and/or outside counsel to manage employment law-related matters and ensure proper handling of claims charges and litigation.
• Oversee responses to employee complaints received through internal hotlines ensuring timely and fair resolution and identifying systemic trends.
• Collaborate with Compliance and Learning & Development teams to deliver required or targeted compliance and employee relations training.
• Monitor and analyze employee relations data and trends to inform proactive strategies and leadership decision-making.
• Review and maintain employee policies and the employee handbook to ensure compliance with changing laws and evolving workplace practices.
• Represent the organization in employment-related proceedings including responses to EEOC charges audits and related matters.
• Ensure consistency in separation processes and documentation; oversee RIF and severance activities in collaboration with HR Business Partners.
• Continuously assess HR and ER processes for effectiveness efficiency and risk mitigation recommending and implementing improvements.
• Stay informed of legislative and regulatory developments affecting employment practices and proactively recommend policy or procedural changes.

Education and Experience

• Bachelors degree required; advanced degree (JD MBA or related field) preferred.
• Minimum 8 years of progressive experience in Human Resources.
• Minimum 5 years of direct experience managing Employee Relations programs or investigations.
• Minimum 3 years HR experience with an insurance brokerage or underwriting specialty insurance distributor.
• Experience in a multi-state or complex organizational environment preferred.

Certifications

• HR certification (PHR SPHR SHRM-CP or SHRM-SCP) preferred.

Core Competencies and Skills

• Proven ability to balance pragmatic business solutions with the highest ethical and compliance standards.
• Strong analytical and problem-solving skills; ability to interpret data to identify trends and guide strategic action.
• Exceptional verbal and written communication skills with executive-level presentation capability.
• Advanced conflict resolution mediation and negotiation skills with a record of successful outcomes.
• Deep knowledge of employment laws and regulations (FMLA ADA FLSA Title VII EEOC etc.).
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Consultative relationship-building and influencing skills across all organizational levels.
• Commitment to fostering a diverse equitable and inclusive workplace.

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group were committed to supporting every aspect of teammates well-being physical emotional financial social and professional. Our best-in-class benefits program is designed to care for the whole you offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical dental vision life disability and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs including company holidays vacation and sick days new parent leave and more. Eligible positions may also qualify for restricted stock unitsand/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

EEO is the LawPay Transparency Nondiscrimination Provision E-Verify