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About Four Points Sheraton Auckland
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global they can experience the local. As a member of the team you will become part of our united Four Points by Sheraton community where everyone is welcome we support each other and every hotel matters. We provide exactly what guests need in an uncomplicated way.
Four Points by Sheraton is a hotel brand owned by Marriott International one of the worlds largest hotel chains. A modern upscale hotel located in the heart of Aucklands central business district. The hotel offers 255 spacious guest rooms and suites all of which are equipped with modern amenities. The hotel features an on-site restaurant The Queens Head Bar and Eatery as well as a rooftop bar (The Churchill) with panoramic views of the city. We offer a convenient comfortable and stylish option for both leisure and business travellers visiting the city. Its central location and range of amenities make it an excellent choice for anyone looking to explore Aucklands many attractions or for those visiting the city for work.
We are looking fora Group Reservations/Events Coordinator to join our Sales Department!
Main responsibilities include but is not limited to:
Group Reservations
Input group rooming lists using reservation systems (e.g. MARSHA Fidelio OPERA).
Keep organized files of all groups for easy and accurate reference for an event.
Revise room blocks in the reservation system (e.g. MARSHA Fidelio OPERA) to maintain the required number of available rooms after rooming lists are entered.
Set-up proper billing accounts (i.e. share-with room/tax/incidentals tax exempt direct/special billing group bookings) according to Accounting policies
Input and access data in reservation system by entering correct information into proper fields including Marriott Rewards number and asking for travel agency IATA and FIT numbers (i.e. flags comments guest messages).
Indicate special room reservation types (e.g. complimentary rooms employee discounts travel agent inspection rates and wholesale reservations) by inputting the correct code and rate into the reservation system.
Event Coordination
Liaise with F&B Kitchen Sales and other relevant departments to make sure that the client achieve seamless service during their business stay at the hotel. Ensure a personalized service in line with brand values.
Work with the sales team on any tradeshow or events.
Design confirm and effectively communicate room layouts and set-up requirements for special events.
Enter and retrieve information contained in computer databases.
Coordinate all catering and conference events staged in the hotel including confirmed events handed over by the proactive sales team.
Liase with the Food and Beverage Operations team ensuring that the correct methods of service are to be maintained as per standard operating procedure.
Arrange and conduct Hotel familirisations and/or site inspections as and when required.
About You
Ability to communicate clearly appropriately and professionally with guests and stakeholders.
Engage guests in conversation regarding their stay property services and area attractions/offerings.
Exceptional computer skills- Microsoft Office Words PowerPoint Excel Outlook
Experience with using reservation system e.g. MARSHA Fidelio OPERA is preferred.
Hospitality background is essential Sales experience would be a bonus
Individual who can comply with quality assurance expectations and standards
We can offer you.
Competitive salary and benefits
Discounted staff parking
Discounted food & beverages for all Marriott properties throughout the world
Discounted accommodation for all Marriott properties throughout the world
Discounts on food and beverage in all outlets of the Hotel
Unlimited career and development opportunities
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
IC
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