Senior Lettings Associate 7308 x 2

Title: Senior Lettings Associate x2

Contract Type: Fixed Term 12 months Full Time 35 hours

Salary: 40000 per annum (London weighted salary) plus commission and Essential Car User (ECU) Allowance*

Grade: 7

Reporting Office: London Stratford E15

Working Location: West Ham Lane E15

Persona:Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 1st December 2025 - 23:00

Interview Dates: To be held on a date to be confirmed

Please click here for the role profileSenior Lettings

Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Lettings Team at L&Q:

Are you passionate about delivering excellent customer service and leading a high-performing team Were looking for a Senior Lettings Associate to play a key role in letting homes and supporting our mission to provide high quality affordable housing across London.

As a Senior Lettings Associate youll take direct responsibility for letting homes ensuring properties are marketed reserved and let in line with organisational targets and procedures. Youll lead and develop a team of Lettings Associates act as the escalation point for complex cases and help us achieve our lettings and customer satisfaction KPIs.

Youll report to the Lettings Team Manager and work closely with colleagues in Marketing Property Management and Tenancy Progression as well as external partners.

If this sounds like you we would love for you to apply!

Your impact in the role:

• Take direct responsibility for letting homes maximising reservations and ensuring applicants meet eligibility criteria.
• Lead support and develop a team of Lettings Associates including coaching mentoring and performance reviews.
• Oversee the delivery of excellent customer service and achievement of lettings KPIs.
• Manage complex or escalated cases acting as the senior contact for challenging situations.
• Liaise with internal teams and external stakeholders to ensure smooth lettings processes.
• Ensure compliance with governance statutory and regulatory requirements.
• Monitor and report on team performance identifying areas for improvement and implementing solutions.

What youll bring:

• In-depth knowledge of tenancy legislation and the UK letting market.
• Proven experience in team leadership or supervision within a lettings or property environment.
• Exceptional communication and stakeholder management skills with ability to build and maintain strong relationships and handle complex cases.
• Outstanding organisational skills with proven success in achieving targets in a fast-paced customer-focused commercial environment
• Proficiency in MS Office applications and relevant lettings/CRM systems.
• ARLA qualifications (desirable).

As the role will require you to undertake regular on-site viewings both in London and outside London it is essential that you hold a full driving licence and have access to a vehicle that is insured for Business Use.

If you require any reasonable adjustments at any stage during this process including application stage please email

About L&Q:

Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

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