LinkedIn Sales Solutions Support Consultant

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team. 

If youre looking to be part of the change in an industry that is elevating the sales profession and disrupting traditional methods of selling then check out the following opportunity. 

LinkedIns Global Support organization is looking for a Sales Solutions Support Consultant to provide customer support to our Sales Navigator customers. Sales Navigator is LinkedIns Sales Solutions flagship product that connects the worlds buyers and sellers to build strong relationships. 

The Sales Solutions Support Consultant is responsible for supporting incoming cases from LinkedIns Sales Solutions online and offline customers. They will leverage their communication skills to deliver a superior support experience that will delight our customers educate them on product functionality and anticipate their next questions where applicable. The Sales Solutions Support Consultant will communicate with customers via chat email or phone following LinkedIns best practices and Voice of Customer guidelines. 

Responsibilities: 

• Provide support to LinkedIns Sales Solutions customers. Be a customers evangelist. 

• Research respond to and resolve service requests and customer inquiries via phone email and chat support. 

• Analyze and understand Sales Navigator clients and their business answering all product inquiries and questions. Meet customer satisfaction targets. 

• Anticipate customers next question where applicable. 

• Work within a queue-support model with specific daily targets on the number of customer contacts completed. 

• Document all communication with users and accounts accurately and in a timely manner via our support tools. 

• Ensure that all issues are escalated as needed to appropriate internal departments and management. 

• Establish effective working relationships with co-workers managers and product leads within the organization to ensure excellent information flow and feedback on process policy and product changes that will affect users. 

• Flexibility with shift timings 

Qualifications :

Basic Qualifications: 

• 2 years of experience in customer support or account management 

• Fluent in Mandarin (Chinese) both written and spoken.

Preferred Qualifications: 

• Graduate in any discipline. 

• Excellent oral and written communication skills. 

• Direct experience in working for an internet company is preferred. 

• Familiarity with LinkedIn Sales Navigator or similar sales enablement tools is highly valued for driving adoption and delivering exceptional customer experiences 

• Proven experience diagnosing and resolving complex technical issues across multiple platforms and environments; adept at root cause analysis guiding customers through troubleshooting steps and collaborating with engineering or product teams to drive timely resolutions. Ability to translate technical concepts into clear actionable guidance for nontechnical users while maintaining a high standard of customer experience. 

• Proven ability to spot patterns emerging trends and synthesize client insights into actionable recommendations. Skilled at leveraging analytics tools to identify product or service gaps and propose strategies that drive adoption and revenue growth. 

• Demonstrated comfort working with AI tools especially Microsoft Copilot to draft and refine content summarize discussions analyze data and automate routine tasks; able to write effective prompts validate outputs for accuracy and bias and apply responsible AI practices in everyday workflows. 

• Proven experience hands-on proficiency across Microsoft 365 (Teams Outlook SharePoint/OneDrive Word PowerPoint Exceladvanced functions/pivots) with familiarity in Power BI and Power Automate to collaborate efficiently build clear reports and streamline processes. 

Suggested Skills

• Customer Experience
• Customer Support & Satisfaction
• Leadership & Influence
• Troubleshooting & Problem Solving
• Time Management

Additional Information :

Global Data Privacy Notice for Job Candidates

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No

Employment Type :

Full-time