Supervisor Service
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Date Posted:
Country:
IndiaLocation:
MK Towers #27 Longford Road Shanti NagarBangalore - 560 027 IndiaIndian HO approval No is IND-IP-R-25-114
Replacement for Manjunath G (Terminated)- Supervisor - Service (Bangalore Supriya) Responsible for aprox 400 units (NOE business)
Job Title : Field Supervisor - Service
Location: Bangalore
Edu : Diploma in Eng / BE
Role Overview:
The Technical and Sales Specialist will work hands-on with customers in the field to provide services and support on both new and well-established accounts. This role will involve opportunities to meet new customers work independently. You will report to the Sr. Service Manager who will provide you with access to mentorship training growth and development opportunities across our highly resilient world changing business.
On a typical day you will:
This section should describe the core functions of the role and pull the reader in
Well-crafted statements will address only one responsibility at a time and are typically only one sentence each
Field Supervisor - Service
Location - Bangalores
- Overall responsible for service revenues from the area.
- Including setting their annual business targets and periodical reviews to achieve the results.
- Drive excellence in field operations through employees.
- Ensure that Lifts / Escalators are maintained at job sites in various locations as per the SLA with customers.
- The position will be responsible for Techno Commercials for 400 units.
- Enhance field productivity.
- Sub Con Management and Development to support field operations.
- Maintain cordial relations with Customers.
- Coach and develop internal talents for taking up higher responsibilities in the organization.
- Drive service transformation initiatives in the area
- Drive weekly and monthly reviews on forecast vs actuals with the team on Commercial parameters
- Monitor Employees daily activity.
- Monitor PPM activities and avoid Missed services.
- Carry out an Annual equipment survey (AES) of the elevators as per the suggestive list.
- Schedule and plan for Return Audit copies and AES Copies as per plan
- Plan non-Price visit to customers.
- Visit job sites Periodical visits to all Key customers and maintain CRM
- Receivable Management day-to-day updates to Zonal Head / Finance
- Work towards customer delight and customer appreciation
- Tracking of all customer complaints and speedy response/resolution
- MIS / Reporting / Review with the team.
- Should have 8 to 12 years experience in customer handling roles.
- Good communication & customer service skills
- Should be hands-on with MS Office.
- Should have good analytical skills.
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
Otis is a leading manufacturer and maintainer of Elevators, Escalators, Moving Walkways with world class modernization tools & service packages for buildings
