Inside Sales representative

Job Description

Type: In Office Full Time

About Our Client

Our client is a respected organization recognized for providing dependable products responsive service and strong technical support across a wide customer base. With a focus on building long term relationships and offering timely accurate solutions they play an integral role in supporting customers in fast paced industrial and commercial environments.

This inside sales role is ideal for individuals who enjoy problem solving customer engagement and working in a collaborative team setting. Candidates will have the opportunity to learn industry products develop quoting and order management skills and contribute directly to customer satisfaction and operational success.

Key Responsibilities

As the Inside Sales Representative you will support customer inquiries generate quotations and process accurate product and service orders. Your responsibilities will include:

Quoting and Customer Inquiry Management

• Receive incoming sales calls and respond to customer inquiries with professionalism and accuracy.
• Review customer requirements and inventory availability to provide timely and detailed responses.
• Clarify specifications revision levels and any exceptions as needed.
• Source supplier pricing and product availability when required.
• Prepare and deliver accurate quotation responses.
• Conduct quote follow up independently or in coordination with the outside sales team.

Sales Order Processing

• Review purchase orders to confirm customer requirements and identify changes.
• Clarify specifications and exceptions to ensure accurate order processing.
• Communicate detailed order requirements to operations staff.
• Expedite orders to support on time delivery and customer satisfaction.

Supplier Coordination and Purchase Orders

• Source pricing and availability from suppliers when necessary.
• Purchase required materials from vendors that meet quality cost and customer timelines.
• Generate purchase orders for sold items.
• Communicate specifications and requirements to suppliers.
• Expedite supplier orders to align with customer delivery dates.

Documentation and Reporting

• Prepare reports related to order adjustments errors product concerns and material return requests.
• Support staff in resolving quality action reports and communicate outcomes to customers.
• Maintain accurate documentation within the ERP system including pricing feedback and market conditions.

General Responsibilities and Collaboration

• Follow all safety regulations and work practices to protect employees customers and company property.
• Monitor steel pricing and broader market trends and record relevant feedback.
• Maintain excellent communication with the Inside Sales Manager Regional Sales Manager and the sales team.
• Assist in resolving customer issues and concerns and contribute to customer satisfaction efforts.
• Maintain strong relationships with both customers and suppliers.
• Communicate inventory gaps or challenges to the Inside Sales Manager.
• Support accounts receivable by providing necessary documentation.
• Continuously develop product knowledge and review customer requirements.
• Perform other related duties as assigned.

Qualifications

Education and Experience

• High school diploma required.
• Post secondary education in business marketing or a related field preferred.
• Zero to three years of inside sales experience preferably in a similar industry.
• Prior product knowledge preferred but not required.

Technical Skills

• Proficient in Microsoft Office including Outlook Word Excel and PowerPoint.
• Ability to perform basic mathematical calculations.
• Strong documentation and computer skills.

Key Competencies

• Professional demeanor and strong selling style.
• Exceptional verbal and written communication abilities.
• Strong listening skills and attention to detail.
• Excellent organizational and time management capabilities.
• Self motivated with a high level of energy and enthusiasm.
• Ability to build and maintain long term customer relationships.
• Comfortable working both independently and collaboratively.

Working Conditions

• Manual dexterity required for phone and computer use.
• Interaction with employees management and the public.
• Ability to lift up to 25 pounds.

Apply Today

Quote Job Reference #81637. Submit your resume directly to Kevin Pedersen via email at . No cover letter required.

About Us

Executrade is one of Western Canadas most comprehensive full service recruitment firms with over 50 years of expertise in connecting talented professionals with leading organizations. We are proud to apply principles of diversity equity and inclusion in all our recruitment practices ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent fostering workplace cultures that thrive on innovation collaboration and accordance with Canadian immigration laws priority will be given to Canadian citizens and permanent residents. Learn more: .