CRM and Customer Management Lead
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Opportunity
We are seeking a CRM and Customer Management Lead to join our ANZ Commercial team. This role reports to the Associate Director Business Analytics and works closely with Sales Marketing IT and Digital Transformation teams to ensure our CRM platform (Veeva) delivers maximum value.
The Role
Own and manage the Veeva CRM (C360 Engage) platform for ANZ including roadmap enhancements and integrations.
Ensure customer data integrity and governance across systems and processes.
Liaise with IT and Business Analytics to manage backend integrations and optimize data flow.
Translate business needs into technical requirements and communicate updates to Sales teams.
Provide strategic guidance on customer segmentation targeting and profiling.
Lead CRM-related projects including UAT training and implementation.
Your Skills and Experience
47 years experience managing CRM systems preferably Veeva (C360 Engage CRM Align Network).
Proven experience in CRM system configuration integration and project delivery.
Strong understanding of data governance and master data management.
Advanced skills in Excel and familiarity with Power BI.
Experience working cross-functionally with Sales Marketing IT and vendors.
Our Benefits
CSL Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives. Learn more about some of the benefits you can participate in when you join CSL Seqirus.
About CSL Seqirus
CSL Seqirus is part ofCSL. As one of the largest influenza vaccine providers in the world CSL Seqirusis a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S. the U.K. and Australia CSL Seqirus utilizes egg cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world.
We want CSL Seqirus to reflect the world around us
At CSL Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy we are able to better understand and connect with our patients and donors foster strong relationships with our stakeholders and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging CSL.
Do work that matters at CSL Seqirus!
Watch our On the Front Line video to learn more about CSL Seqirus
Key Skills
- Junit
- Customer Service
- Freelancing
- Industrial Safety
- ACCA
- Arbitration
About Company
Join the thousands of people who safely donate plasma each week at CSL Plasma and get rewarded for your time.
