Application Support Manager PA26WIPTECOFFQ1041
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
Get To Know Us:
SS&C GIDS provides information processing and computer software services and products. The Companys operating segments include financial markets customer management professional services and output solutions. SS&C GIDS serves the alternative investments asset and wealth management banking and lending insurance and real estate industries.
What You Will Get to Do:
- Oversee day-to-day production support operations ensuring timely and effective resolution of incidents and service requests.
- Manage service level agreements (SLAs) and ensure compliance with contractual obligations.
- Coordinate with cross-functional teams to address analyse and resolve complex technical issues.
- Managing and maintaining ITIL standards including incidents service requests problems and vulnerabilities and be the point of contact for escalations
- Lead and manage a team of IT support professionals including (and not limited) recruitment coaching performance management and career development by fostering a collaborative and high-performance culture within the team
- Monitor and manage the incident and problem management processes to minimize downtime and impact on business operations.
- Drive root cause analysis and implement corrective actions to prevent recurrence of issues.
- Ensure that changes to the IT environment are effectively planned communicated and executed with minimal impact on production services.
- Manage review and approve change requests to ensure they meet the Operational Readiness standards.
- Support handovers and coordinate with relevant stakeholders.
What You Will Bring:
- IT degree or equivalent experience
- 10 years experience working in an Application Support role
- Solid understanding of DevOps practices and methods
- Working knowledge of SDLC principles and methodologies
- Experience working with ITIL based processes
- Understanding of hosting production environments on AWS and Virtual Environments
- Advanced knowledge of Continuous Integration / Continuous Delivery build pipelines
- Experience working with infrastructure as code
- A passion for automating manual processes
- Keen to continuously improve & innovate
- Monitoring system and application performance and alerts
- Flexible working in shifts
- Strong written and verbal communication skills.
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Manager
Key Skills
- Computer Hardware
- Inventory Control
- Developmental Disabilities Experience
- Management Experience
- Mobile Devices
- Remote Access Software
- Team Management
- Operating Systems
- Supervising Experience
- Technical Support
- Phone Etiquette
- Application Support
About Company
Leading cloud-based provider of financial services technology solutions. SS&C Technologies owns and maintains the best financial technology in the industry
