WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!No two days or two hotels are the same but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training resources and support from both managers and colleagues there is always an opportunity to develop and grow.
A WORLD OF REWARDS
Hourly pay ranging from 12.50 up to 13.75 on a 16 hour a week part-time contract. The working schedule includes weekends
Free and healthymealswhen on duty
Grow your Career
Personal Developmentprogrammes designed to support you at every step of your career
A chance to make a differencethrough our Corporate Responsibility programmes Find out what and how we are doing ()
Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts:with Perks at Work
Holiday:28 daysincluding bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Free Parking
Modern and inclusiveTeam Members areas
Key Performance Indicators:
Departmental goals in relation to Financial Performance Guest Experience and TM Experience Relevant Quality/Brand/Safety Audits.
Behaviours and competencies which need to be demonstrated:
Teamwork Customer Focus Living the Values Dependability Adaptability Quality Productivity
ESSENTIAL FUNCTIONS:
Planning Activities 5%
Schedule annual holidays where possible in alignment with business trading cycle.
Organizing Activities 5%
Organise yourself and your work area/tools to ensure you are able to deliver excellent customer service.
Schedule induction programs for members.
Understand and advise members and guests on the correct usage of gym equipment
Report for duty on time in line with departmental personal presentation standards.
Carry out regular pool tests
Maintain cleanliness of reception changing rooms pool side and gym facilities
Carry out fitness assessments on members as required
Adhere to all health and safety regulations
Promote the facilities to hotel residents and perspective members
Be aware of the department standards goals objectives and performance.
Direct Activities 40%
Run classes / provide coaching as scheduled by the Club Manager.
Guest Facing Activities 40%
Ensure all members and hotel guests are acknowledged immediately.
All members and hotel guests receive a friendly efficient service with appropriate personalised plans that support their membership goals.
Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.
Support membership growth by working proactively with sales team and supporting enquiry conversion via telecons prospect club tours etc.
Demonstrate an awareness of member priorities and anticipate needs.
Action all member requests in friendly efficient manner.
Team Activities 10%
Work as part of the Fitness team interacting positively with colleagues.
Attend team briefings meetings or training as required.
Ensure behaviour respects privacy safety and security of members and colleagues.
Provide constructive feedback to leadership.
Support colleagues whose workload may temporarily exceed your own.
What are we looking for
A Fitness Coach serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
NVQ level 2 & 3 in Fitness Instructor/Personal Training
High level of personal hygiene and grooming standards
Positive attitude
Good communication skills
Committed to delivering a high level of customer service
Passion for health and fitness
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in fitness industry
Experience in personal training
Knowledge of diet and nutrition
EVERY JOB MAKES THE STAY.At Hilton It Matters Where You Stay but The Stay is only one side of the know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.
Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company
EOE/AA/Disabled/Veterans
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.