IT Helpdesk II (TheySheHe)

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

If youre here its because youre looking for anexciting ride.

A ride that will fuel up your ambitions to take on anew challenge and stretch yourself beyond your comfort zone.

Well deliver anon-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app.We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 22 countries. Every year 200k merchants generate over 4B in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique
Our strong culture and non-vanilla personality.
A Talent House.
Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts

YOUR MISSION

Join our IT HelpDesk team in vibrant Barcelona! Were looking for dedicated tech enthusiasts to provide exceptional support for our essential business services. As a vital part of our IT organization youll tackle challenges enhance your technical skills and help keep our operations running smoothly making a real difference behind the scenes!

THE JOURNEY

Supervise a part-time team of Helpdesk agents:
- Participate in the hiring process
- Training
- KPI follow-up
- Providing IT Support
Travel to different locations to deliver support and training.
Collaborate with our providers on monthly basis.
Gather needs and requests from our local team across 16 locations.
Diagnose and resolve complex hardware issues for laptops meeting rooms auditoriums monitors access control and CCTV.
Maintain our asset management and device management platforms.
Resolve complex Layer 1 and 2 service requests.
Deliver technical training for L1 agents and contribute to internal training development.
Develop and maintain documentation and procedures.
Suggest improvements to Helpdesk processes.
Collaborate with peers and cross-functional teams.
Administrate and operate different IT tools and systems. Report on issue resolution metrics.
Manage time effectively prioritize tasks and meet deadlines.

WHAT YOU WILL BRING TO THE RIDE

A degree in Computer Science or relevant experience.
3 years of relevant full-time experience in IT HelpDesk.
Experience supporting Windows and MacOSX environments.
Experience with a corporate ticketing process.
Good problem-solving and analytical skills with a technical mindset.
Great communication skills and solution-oriented approach.
Excellent level of English.

Individuals representing diverse profiles encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

Top-notch private health insurance to keep you at your peak.
Monthly Glovo credit to satisfy your cravings!
Cobee discounts on transportation food and even kindergarten expenses or office-based nursery.
Discounted gym memberships to keep you energized.
The freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year and personal days off.
Enhanced parental leave.
Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!