RTO Control Coordinator Global HQ (TheySheHe)

If youre here its because youre looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are seeking an agile decisive and operations-obsessedRTO Control Center Agentto join our fast-paced Real Time Operations team. Do you excel at keeping your cool under pressure while managing thousands of moving parts in real time Do you thrive in a 24/7 environment where your quick thinking and manual levers directly ensure that millions of orders reach their destination Are you ready to take full ownership of our networkbalancing fleet capacity navigating disruptions and optimizing city-wide performance as it happens If your answer is YES and youre excited to be the heartbeat of our daily operations in a high-growth startup we cant wait to meet you!

THE JOURNEY

• Support real time operations on a daily basis and ensure their stability by monitoring the overall status of orders and taking action when necessary;
• Ensure excellent operating conditions in cities and countries of Glovo by taking preventive measures according to planned events;
• Proactively manage the Glovo network on the day of the operation controlling cities and countries fleet capacity and partners;
• Perform real time fleet management through manual and automated actions using the tools provided by Glovo and supporting the courier fleet;
• Deep-dive and have a complete understanding of the local operations at all times;
• Handle proactive contingency day planning during times of disruption;
• Optimize metrics deviations at city country or global level;
• Become the main trigger of the operational levers improving the network capabilities;
• Ensure the stability of day-to-day operations;

WHAT YOU WILL BRING TO THE RIDE

• Proven experience of minimum 1 year in an Operations Control Center
• Ability to work in a fast-paced environment and track thousands of movements every day;
• B2 level of English both written and spoken;
• Proficient in MS Office G-docs;
• Data-driven approach in the solving of complex issues;
• Excellent abilities to work in a team but to also act independently when needed
• Capability to work under pressure in a changing environment;
• Flexibility to work in 24/7 shifts including weekends nights and occasional holidays;
• Positive attitude and open for changes;
• Prioritizing skills: have an OKRs oriented in order to be able to take decisions or tasks over others in real time being able to manage your time and workload balance;
• Being able to follow up processes and being curious in order to understand when it is necessary make an exception and do the task in another way.

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation food and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!