Service Manager
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Job Location:
Raleigh, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Manager Industrial / Field Service Operations
A growing industrial service organization is seeking an experienced Service Manager to lead its field service and maintenance operations. This role is responsible for overseeing technicians coordinating daily service activities ensuring quality and safety standards and driving strong customer satisfaction. The ideal candidate is a hands-on leader with strong mechanical aptitude and proven experience managing service teams in a fast-paced industrial environment.
Key Responsibilities
Lead Daily Service Operations
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Oversee scheduling dispatching and assignment of service inspection and repair work.
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Ensure timely completion of work orders inspections preventative maintenance and emergency responses.
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Monitor technician performance productivity and job quality.
Team Leadership & Development
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Hire train coach and mentor technicians and service coordinators.
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Conduct performance reviews and build a culture of safety accountability and teamwork.
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Ensure technicians meet certification training and compliance requirements.
Customer Communication & Satisfaction
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Serve as a primary customer contact for scheduling updates service recommendations and escalations.
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Build strong customer relationships to support repeat business and long-term partnerships.
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Review service reports provide recommendations and ensure clear communication of findings.
Quality Safety & Compliance
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Ensure service work meets industry manufacturer and safety standards.
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Conduct jobsite walk-throughs safety checks and quality audits.
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Enforce OSHA company safety policies PPE usage and documentation requirements.
Service Administration & Financial Oversight
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Review and approve quotes work orders timecards and job documentation.
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Support budgeting forecasting and resource planning.
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Track service metrics including backlog response time profitability and labor utilization.
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Assist with pricing job costing and invoice review.
Process Improvement
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Identify opportunities to improve workflow efficiency reduce downtime and streamline operations.
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Support continuous improvement through technician feedback data analysis and proactive problem-solving.
What You Bring
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3 years of experience managing service technicians in mechanical industrial crane/hoist heavy equipment or similar industries.
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Strong mechanical/electrical aptitude; crane/hoist experience preferred but not required.
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Experience with service management systems scheduling tools and MS Office.
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Strong communication leadership and customer service skills.
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Ability to manage multiple priorities in a fast-paced environment.
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Solid understanding of OSHA and safety best practices.
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Must meet background check and drug screen requirements.
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Ability to travel occasionally to job sites and customer locations.
Work Environment
Mix of office and field environments. May include exposure to heights loud equipment industrial facilities and outdoor conditions. PPE is provided.
EEOC Statement
We welcome applicants of all backgrounds. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.
Ready to Lead a High-Impact Service Team
If youre a service-focused leader who enjoys developing technicians solving operational problems and delivering exceptional customer experiences wed love to hear from you. Apply today for consideration.
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
